邮轮实用英语

part ⅰ　check in & out
　unit one　making reservation
　unit two　check in
　unit three　concierge service
　unit four　handling complaints
　unit five　cashier
part ⅱ　housekeeping department
　unit six　chamber service
　unit seven　laundry service
　unit eight　special services
　unit nine　maintenance service
　unit ten　amenities
part ⅲ　food and beverage
　unit eleven　table reservation
　unit twelve　at the chinese restaurant
　unit thirteen　at the western restaurant
　unit fourteen　at the bar
　unit fifteen　room service
part ⅳ　cruise & service department
　unit sixteen　at the fitness center
　unit seventeen　shopping
　unit eighteen　shore excursiorr
　unit nineteen　at the theatre