城市轨道交通客运服务英语口语

Unit 1 Daily Customer Service in Station
Lesson 1 Inquiring and Directing
Lesson 2 Complaints and Suggestions
Lesson 3 Broadcasting

Unit 2 Ticket Service
Lesson 4 Buying Tickets and Checking Tickets
Lesson 5 Ticket Machine Failure
Lesson 6 Handling Ticket Services in Different Situations

Unit 3 Subway Security
Lesson 7 Security Check
Lesson 8 Security Warnings in the Station
Lesson 9 Security Warnings on the Platform

Unit 4 Customer Service in Special Situations
Lesson 10 Helping the Sick， the Injured and the Disabled
Lesson 11 Lost and Found
Lesson 12 Dealing with Emergency
Lesson 13 Operating in Adverse Weather

Unit 5 Customer Service for Big Events
Lesson 14 Greetings and Inquiring
Lesson 15 The First and Last Train
Lesson 16 Public Service
Lesson 17 The Asian Games

Appendix 1 Words and Phrases 单词和短语
Appendix 2 Subway Broadcasting 地铁广播
Appendix 3 Security Warnings 安全警示
Appendix 4 Main Scenic Spots in Hangzhou 杭州市主要旅游景点
Appendix 5 Sports Names 体育项目名称
Appendix 6 Keys 参考答案
Appendix 7 References 参考文献