英语导游实务-导游业务部分-(含光盘)

introduction导入
subject one　preparations准备工作
task 1-1　study the reception program研究接待计划
task 1-2 draft a preliminary itinerary起草初步行程
task 1-3 put the reception matters into practice落实接待事宜

subject two meeting on arrival接团服务
task 2-1　spot the tour group认找旅游团
task 2-2 receiving tourists迎接旅游者
task 2-3 services en route to the hotel首站沿途导游

subject three hotel accommodation入店服务
task 3-1　accommodate the tourists安排游客人住

subject four itinerary discussion商讨行程