涉外秘书英语综合

unit 1 growing into office professional
　listening：secretarial ethics
　speaking：qualities of secretary
　reading：role of secretary
　writing：report

unit 2 managing office work
　listening：secretarial duties in office
　speaking：office equipment
　reading：essential guide to office work
　writing：plan

unit 3 managing business communication
　listening=answering a phone
　speaking：factors of communication in an organization
　reading：ways to communicate with clients
　writing：e mail

unit 4 organizing a conference
　listening：scheduling meetings
　speaking：conference arrangement tips
　reading：role of the secretary in a successful meeting
　writing：meeting minutes

unit 5 managing business trips
　listening：business trips
　speaking：preparations of a business trip
　reading：travel ，arrangement
　writing：meeting agenda

unit 6 hiring and training staff．
　listening：job interview
　speaking：training courses
　reading：how to read a resme
　writing：job description

unit 7 motivating staff
　listening~staff appraisal
　speaking：retaining staff
　reading=strategies to retain your best employees
　writing：contract ofemployment

unit 8 developing working relations
　listening：good relations at work
　speaking：rules of workplace relationsi；
　reading：how to deliver exceptional client service
　writing：prospectus

unit 9 building a good team
　listening：team spirit
　speaking：factors in tleam success；
　reading：what makes a good leader
　writing：speech

unit 10 improving corporate image
　listening：corporate identity
　speaking：corporate communication
　reading：establishing your company image
　writing：advertisement

unit 11 managing emergency and crisis
　listening：managing the crisis_
　speaking：top steps to manage crisis
　reading：dealing with public relations crisis
　writing：agreements

unit 12 finance managing
　listening：cash flow
　speaking：financial statement
　reading：top bookkeeping．mistakes made by small businesses
　writing：diagrams
　bibliography
　keys