包邮物流系统规划与设计-第3版

目 录
第1 章 物流系统规划与设计概述 ·································································································· 1
学习目标 ····································································································································· 1
1.1 系统 ···································································································································· 1
1.2 物流系统 ···························································································································· 3
1.3 物流系统规划与设计的目标及原则 ·················································································· 9
1.4 物流系统规划与设计的内容 ··························································································· 14
1.5 物流系统规划与设计的步骤 ··························································································· 17
1.6 物流系统规划与设计的方法 ··························································································· 20
复习思考题 ······························································································································· 23
第2 章 物流系统战略规划 ············································································································ 24
学习目标 ··································································································································· 24
2.1 物流系统战略概述 ··········································································································· 24
2.2 物流系统战略规划的步骤 ······························································································· 26
2.3 物流战略环境分析方法 ··································································································· 36
复习思考题 ······························································································································· 43
第3 章 客户服务系统的规划与设计 ····························································································· 44
学习目标 ··································································································································· 44
3.1 客户服务的概念 ··············································································································· 44
3.2 客户服务系统的建立方法 ······························································································· 47
3.3 客户服务政策的种类 ······································································································· 53
3.4 订单处理系统 ·················································································································· 54
复习思考题 ······························································································································· 59
第4 章 库存系统的规划与设计 ···································································································· 60
学习目标 ··································································································································· 60
4.1 库存与库存管理 ··············································································································· 60
Contents
目 录 ??????
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4.2 物流需求的预测 ··············································································································· 62
4.3 确定订货批量 ·················································································································· 73
4.4 不确定条件下的库存水平的确定 ···················································································· 76
4.5 满足率与安全库存的规划 ······························································································· 78
4.6 库存分配决策 ·················································································································· 78
4.7 库存管理控制决策 ··········································································································· 81
4.8 库存管理的改善 ··············································································································· 86
复习思考题 ···············································