国际导游与领队

Part I Tour Guiding导游
Unit 1 Meeting the Group at the Airport机场接团
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Unit 2 Group Check in团队入住
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Unit 3 A Guide Speech导游词
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Unit 4 On-spot Guiding现场导游
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Unit 5 Translation of Tourism旅游翻译
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Unit 6 Having a Group Dinner团队用餐
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Unit 7 Shopping at a Souvenir Shop在旅游纪念品商店购物
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Unit 8 Seeing Guests off送团
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Part II Outbound Tour Leader出境领队
Unit 9 Taking an International Flight乘坐国际航班
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Unit 10 Immigration and Emigration办理出入境手续
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Unit 11 Tax Refund退税
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Unit 12 Handling Emergencies紧急情况处理
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Unit 13 Free-day Activities自由活动日
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Part III Practical English Writing for Travel实用旅游英文写作
Unit 14 Travel Information旅游咨询
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Unit 15 Reservation and Confirmation预订与确认
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Unit 16 Travel Notice旅行通知
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Unit 17 Letters to Another Travel Service给其他旅行社的信函
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Unit 18 Itinerary and Tour Conditions游程与旅游合同
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Unit 19 Dealing with Complaints投诉处理
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Broaden Your Mind

参考文献