酒店英语综合教程(第二版)(高职高专商务英语实训系列教材)

PartⅠ Front Office Department
Unit 1 Room Reservation
Unit 2 Check-in
Unit 3 Bell Service
Unit 4 Concierge Service
Unit 5 Business Center
Unit 6 Operator
Unit 7 At the Cashier's
Unit 8 Check-out
Unit 9 Dealing with Complaints
Part Ⅱ Housekeeping Department
Unit 10 Chamber Service
Unit 11 Laundry Service
Unit 12 Room Service
Unit 13 Maintenance Service
Unit 14 Miscellaneous Services
Unit 15 Dealing with Complaints
Part Ⅲ Food and Beverage Department
Unit 16 Dinner Reservation
Unit 17 Seating Guests
Unit 18 Taking Order
Unit 19 Serving Dishes
Unit 20 Taking Bill
Unit 21 Bar Service
Unit 22 Dealing with Complaints
Part Ⅳ Recreation and Convention Service
Unit 23 Recreation and Fitness Services
Unit 24 Banquet and Convention Service
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