流程系统与信息处理--MIS导论(第4版英文版)/新工科新商科大数据与商务智能系列

目?录

Part 1?Why MIS? 1
为什么选择MIS？

Chapter 1?The Importance of MIS 2
MIS的重要性
Q1-1?Why Is Introduction to MIS the Most Important Class in the
Business School? 4
为什么管理信息系统导论是商学院*重要的课程？
Q1-2?What Is MIS? 9
管理信息系统是什么？
Q1-3?How Does MIS Relate to Organizational Strategy? 10
管理信息系统与组织战略有何关系？
Q1-4?What Five Forces Determine Industry Structure? 11
哪五种力量决定产业结构？
Q1-5?What Is Competitive Strategy? 12
什么是竞争战略？
Q1-6?How Does Competitive Strategy Determine Value Chain Structure? 13
竞争战略如何决定价值链结构？
Q1-7?How Does Competitive Strategy Determine Business Processes and
Information Systems? 16
竞争战略如何决定业务流程和信息系统？

Chapter 2?Business Processes， Information Systems， and Information 24
业务流程、信息系统和信息
Q2-1?What Is a Business Process? 26
什么是业务流程？
Q2-2?What Is an Information System? 29
什么是信息系统？
Q2-3?How Do Business Processes and Information Systems Relate? 31
业务流程和信息系统是如何关联的？
Q2-4?How Do Structured and Dynamic Processes Vary? 33
结构化流程和动态流程有何不同？
Q2-5?What Is Information? 35
信息是什么？
Q2-6?What Are Necessary Data Characteristics? 38
必要的数据特征是什么？
Q2-7?How Can I Use These Topics at Work? 40
如何在工作中使用这些主题？

Part 2?Information Technology 49
信息技术

Chapter 3?Networks and the Cloud 50
网络和云
Q3-1?What Do Business Professionals Need to Know About Networks and the Internet? 52
关于网络和互联网，商务人士需要知道什么？
Q3-2?How Does Data Move over a Network? 55
数据如何在网络中移动？
Q3-3?How Does a Typical Web Server Move Data on a Network? 60
典型的Web服务器如何在网络上移动数据？
Q3-4?Why Is the Cloud the Future for Most Organizations? 61
为什么云计算是大多数企业的未来？
Q3-5?What Are the Typical Cloud Options? 64
典型的云选项有哪些？

Chapter 4?Database 72
数据库
Q4-1?What Is the Purpose of a Database? 74
数据库的目的是什么？
Q4-2?What Are the Contents of a Database? 75
数据库的内容是什么？
Q4-3?What Is a Database Management System (DBMS)? 78
什么是数据库管理系统（DBMS）？
Q4-4?What Are the Components of a Database App? 81
数据库应用程序有哪些组件？
Q4-5?How Do Data Models Facilitate Database Design? 84
数据模型如何促进数据库设计？
Q4-6?How Is a Data Model Transformed into a Database Design? 88
如何将数据模型转换为数据库设计？
Q4-7?How Do NoSQL DBMS Differ from Relational DBMS? 93
NoSQL DBMS与关系型DBMS有何不同？

Chapter 5?AI and Robots 102
人工智能和机器人
Q5-1?What Is AI and Why Is It Important? 104
什么是人工智能，它为什么重要？
Q5-2?What Are the Objectives of the AI Process? 105
人工智能流程的目标是什么？
Q5-3?What Are the Key Components of an AI system? 106
AI系统的关键组件是什么？
Q5-4?How Does an AI System Support AI Activities? 107
人工智能系统如何支持人工智能活动？
Q5-5?How Can AI Support Business Processes? 111
人工智能如何支持业务流程？
Q5-6?What Are the Challenges of AI? 112
人工智能的挑战是什么？
Q5-7?What Are the Key Elements of Robots? 113
机器人的关键要素是什么？
Q5-8?How Are Robots Used in Business? 114
机器人在商业中是如何使用的？
Q5-9?What New AI and Robots Will Affect Processes in 2031? 117
哪些新的人工智能和机器人将影响2031年的流程？

Chapter 6?Information Systems Security 124
信息系统安全
Q6-1?What Is Information Systems Security? 126
什么是信息系统安全？
Q6-2?What Are the Most Significant Threats and Potential Losses They Can Cause? 127
它们可能造成的*大威胁和潜在损失是什么？
Q6-3?What Are the Additional Threats and Losses Unique to Mobile Devices? 131
移动设备特有的额外威胁和损失是什么？
Q6-4?How Should You Respond to Security Threats? 132
如何应对安全威胁？
Q6-5?How Should Organizations Respond to Security Threats? 134
组织应该如何应对安全威胁？
Q6-6?How Can Technical and Data Safeguards Protect Against Security Threats? 136
技术和数据保障如何防范安全威胁？
Q6-7?How Can Human Safeguards Protect Against Security Threats? 141
人类如何保护自己免受安全威胁？
Q6-8?How Should Organizations Respond to Security Incidents? 143
组织应该如何应对安全事件？
Q6-9?What Are the Security Challenges Expected in 2031? 144
2031年将面临哪些安全挑战？

Part 3?Structured Processes and Information Systems 153
结构化流程和信息系统

Chapter 7?Using IS to Improve Processes
使用信息系统改进流程 154
Q7-1?What Are the Important Characteristics of Processes in Organizations? 156
组织中流程的重要特征是什么？
Q7-2?What Are Examples of Common Business Processes? 159
常见业务流程的例子有哪些？
Q7-3?How Can Management Improve Processes? 162
管理如何改进流程？
Q7-4?How Can Information Systems Be Used to Improve Processes? 163
如何使用信息系统改进流程？
Q7-5?How Can Process Management Principles Improve Processes? 168
流程管理原则如何改进流程？
Q7-6?How Do Process Teams Diagram Process Improvement? 169
流程团队如何绘制流程改进图？
Q7-7?How Can an IS Hinder a Process? 171
什么情况下信息系统阻碍流程？

Chapter 8?Supporting Processes with ERP Systems 180
使用ERP系统支持流程
Q8-1?What Problem Does an ERP System Solve? 182
ERP系统能解决什么问题？
Q8-2?What Are the Elements of an ERP System? 186
ERP系统的要素是什么？
Q8-3?How Are ERP Implementations Accomplished? 190
ERP实施是如何完成的？
Q8-4?What Are the Benefits of an ERP System? 193
ERP系统的益处是什么？
Q8-5?What Are the Challenges of Implementing an ERP System? 195
实施ERP系统的挑战是什么？
Q8-6?What Types of Organizations Use ERP? 199
哪些类型的组织使用ERP？
Q8-7?Who Are the Major ERP Vendors? 200
谁是主要的ERP供应商?
Q8-8?What Makes SAP Different from Other ERP Products? 202
SAP与其他ERP产品的区别是什么？

Chapter 9?Supporting the Procurement Process with SAP 212
使用SAP支持采购流程
Q9-1?What Are the Fundamentals of a Procurement Process? 214
采购流程的基础是什么？
Q9-2?How Does the Procurement Process at CBI Work Without SAP? 216
在没有SAP的情况下，CBI的采购流程是如何工作的？
Q9-3?How Does the Procurement Process Work at CBI with SAP? 218
在使用SAP的情况下，CBI的采购流程是如何工作的？
Q9-4?How Does SAP Improve Supply Chain Processes at CBI? 223
SAP如何改善CBI的供应链流程？
Q9-5?How Does the Use of SAP Change Employee Skills? 228
SAP的使用如何改变员工技能?
Q9-6?What New IS Will Affect the Procurement Process in 2031? 229
2031年有哪些新的信息系统会影响采购流程？

Appendix 9?SAP Procurement Tutorial 236
SAP采购指南

Chapter 10?Supporting the Sales Process with SAP 246
使用SAP支持销售流程
Q10-1?What Are the Fundamentals of a Sales Process? 247
销售流程的基础是什么？
Q10-2?How Does the Sales Process at CBI Work Without SAP? 250
在没有SAP的情况下，CBI的销售流程是如何工作的？
Q10-3?How Does the Sales Process Work at CBI With SAP? 251
在使用SAP的情况下，CBI的销售流程是如何工作的？
Q10-4?How Does SAP Improve CRM Processes at CBI? 256
SAP如何改进CBI的CRM流程？
Q10-5?How Does E-commerce Improve Processes in an Industry? 260
电子商务如何改善一个行业的流程？
Q10-6?What New IS Will Affect the Sales Process in 2031? 262
2031年有哪些新的信息系统会影响销售流程？

Appendix 10?SAP Sales Tutorial 270
SAP销售指南

Part 4?Dynamic Processes and Information Systems 282
动态流程和信息系统

Chapter 11?Collaboration， Social Media， and IS 284
协作、社交媒体和信息系统
Q11-1?What Is Collaboration， and What Are the Objectives of the Collaboration Process? 286
什么是协作，协作流程的目标是什么？
Q11-2?What Are the Key Components of a Collaboration IS? 288
协作信息系统的关键组成部分是什么？
Q11-3?How Can Collaboration IS Support the Communicating and Iterating Activities? 290
协作信息系统如何支持沟通和迭代活动？
Q11-4?How Can Collaboration IS Support Business Processes? 293
协作信息系统如何支持业务流程？
Q11-5?What Is Social Media， and What Are the Objectives of Social Media? 295
什么是社交媒体，社交媒体的目标是什么？
Q11-6?What Are the Key Components of a Social Media IS? 298
社交媒体信息系统的关键组成部分是什么？
Q11-7?How Do Social Media IS Support the Creating and Sharing Activities? 300
社交媒体信息系统如何支持创建和分享活动？
Q11-8?How Can Social Media IS Support Business Processes? 301
社交媒体信息系统如何支持业务流程？
Q11-9?How Do Businesses Manage the Risks of Social Media? 305
企业如何管理社交媒体的风险？
Q11-10?How Can IS That Blend Collaboration and Social Media Support Business Processes? 307
协作和社交媒体信息系统如何支持业务流程？

Chapter 12?Analytics and IS 316
分析和信息系统
Q12-1?What Is Analytics， and Why Is It Important to Business? 318
什么是分析，为什么它对商业很重要？
Q12-2?What Are the Objectives of the Analytics Process? 320
分析流程的目标是什么？
Q12-3?What Are the Key Components of an Analytics IS? 321
分析信息系统的关键组成部分是什么？
Q12-4?How Do Analytics Information Systems Support Analytics Activities? 323
分析信息系统如何支持分析活动？
Q12-5?How Can Analytics Information Systems Support Business Processes? 332
分析信息系统如何支持业务流程？
Q12-6?What Is a Big Data Analytics IS， and How Is It Used? 335
什么是大数据分析信息系统，它是如何使用的？
Q12-7?How Do Businesses Manage the Risks of an Analytics IS? 339
企业如何管理分析信息系统的风险？
Q12-8?How Does SAP Do Analytics? 342
SAP是如何进行分析的？
Q12-9?What New IS Will Affect the Analytics Process In 2031? 343
2031年有哪些新的信息系统会影响分析流程？

Appendix 12?Power BI Analytics Tutorial 351
Power BI 分析教程

Extension 1?Information Systems Careers 355
信息系统职业规划

QE1-1?What Is the Employment Environment Like for IS Graduates? 355
信息系统专业毕业生的就业环境如何？
QE1-2?What Are the Duties and Titles of IT Jobs? 356
IT职位的职责和头衔是什么？
QE1-3?What IS-Related Job Positions Exist? 358
有哪些与信息系统相关的职位？
QE1-4?What Do IT Professionals Like About Their Jobs? 360
IT专业人士喜欢他们工作的哪些方面？

Extension 2?Hardware and Software 364
硬件和软件
QE2-1?How Do the Main Components of Computer Hardware Work? 364
计算机硬件的主要组成部分是如何工作的？
QE2-2?What Are the Types of Computer Hardware and Their Capacities? 366
计算机硬件的类型和它们的功能是什么？
QE2-3?What Is Operating System Software? 368
什么是操作系统软件？
QE2-4?What Are the Types of Software Apps， and How Do Organizations Obtain Them? 369
软件应用程序有哪些类型，组织如何获得它们？
QE2-5?What Is Virtualization? 372
什么是虚拟化？
QE2-6?What Are Native and Web Apps， and How Are They Different? 373
什么是原生应用和网络应用，它们有何不同？

Extension 3?Process Management and Information Systems Development 378
流程管理与信息系统开发
QE3-1?What Are the Activities of Business Process Management? 378
业务流程管理的活动有哪些？
QE3-2?What Are the Activities of the Systems Development Life Cycle (SDLC)
Development Process? 380
什么是系统开发生命周期（SDLC）开发过程的活动？
QE3-3?How Can Agile Development and the Scrum Process Overcome the Problems of the SDLC? 387
敏捷开发和Scrum过程（迭代式增量软件开发过程）如何解决SDLC的问题？

Extension 4?Location-Based Data Information Systems： Mobile Devices and
Geographic Information Systems 394
基于位置的数据信息系统：移动设备和地理信息系统
QE4-1?How Fast Is LBD Growing? 394
基于位置的数据增长有多快？
QE4-2?How Are Mobile Devices and GIS Different? 395
移动设备和地理信息系统有何不同？
QE4-3?What Is a Location-Based Process? 396
什么是基于位置的流程？
QE4-4?How Do Mobile Devices Support the Location-Based Process? 396
移动设备如何支持基于位置的流程？
QE4-5?How Do GIS Support the Location-Based Process? 400
地理信息系统如何支持基于位置的流程？
QE4-6?What Business Processes Are Supported by LBD? 401
基于位置的数据支持哪些业务流程？
QE4-7?What Are the Limitations and Challenges of LBD? 403
基于位置的数据的局限性和挑战是什么？

Appendix A?SAP Production Tutorial 406
SAP生产流程指南
Application Exercises 420
Glossary 438