包邮职场英语想说就说系列:商务中心口语通(含光盘)

电话英语1 Inquiryabouthours客人询问营业时间2 Taking a message留言3 Putting caller on hold请打电话的人等待拨打长途电话1 Makingalongdistance call打长途电话2 Can't get an IDD line不能接通国际直拨长途电话在外币兑换处1 Changing some US dollars兑换美元2 Cashing traveller's checks兑现旅行支票3 Askingfor change换零钱复印1 How many copies复印多少份2 Problems(复印机)出毛病了3 Reducing,enlarging(复印件)缩小放大4 Guest wants color copies客人想要彩色复印传真1 Sending afax发传真2 Faxdoesn'tgothrough传真没有发过去3 Phonecallinformingguest打电话通知客人4 Guest comes topick upfax andpay客人来拿传真并付款打字1 Typical exchange典型对话2 PC rental个人电脑租金因特网1 Sending E—mail发送电子邮件2 ProblemswithE-mail电子邮件出问题售票服务1 Making airline reservations预订飞机票2 Booking train ticketsfor tenant为客户预订火车票3 Bookingtheatretickets预订戏票4 Phone call notifying guest about tickets打电话通知客人车票购买的情况电话磁卡1 Sellingtelephone cards出售电话磁卡2 Explaining how to use phone card向客人解释用磁卡打电话的方法3 Phone card telephone out oforder磁卡电话机坏了装订1 Offering service提供服务压膜2 Original too thick原版文件太厚其他1 Introducing business center's services介绍商务中心的服务2 Translating翻译3 Looking up a phone number查找一个电话号码4 Guestasksdirections客人询问路线5 Introducing scenic spots景点介绍6 Mail邮件