包邮实用英语文函写作-第二版

unit one business letter writing
part i general introduction
part ii structure of business letters
part iii layout of business letters
unit two seven “cs” in letter writing
part i general introduction
part ii technical writing
unit three establishment of business relations
part i general introduction
part ii sample letters
unit four credit inquiry
part i general introduction
part ii sample letters
unit five enquiry and reply
part i general introduction
part ii sample letters
unit six offers and counter offers
part i general introduction
part ii sample letters
unit seven acceptance and orders
part i general introduction
part ii sample letters
unit eight payment
part i general introduction
part ii sample letters
unit nine packing and shipment
part i general introduction
part ii sample letters
unit ten insurance
part i general introduction
part ii sample letters
unit eleven complains and claims
part i general introduction
part ii sample letters
unit twelve communication through electronic media
part i email
part ii fax
unit thirteen writing business reports
unit fourteen notes and messages
unit fifteen writing persuasive résumé and covering letters
参考文献