包邮酒店岗位英语-含光盘

Project One Front Office Service Task One Room Reservation Task Two Concierge Service Task Three Reception Service Task Four Operator Task Five Business Center service Project Two Housekeeping Task One Chamber Service Center Task Two Floor Service Project Three Food and Beverage Task One Reserving A Table Task Two Table Service Task Three Room Service Task Four Bar Service Project Four Other Services Task One Health & Recreation Center Service Task Two Shopping Service Task Three Convention & Exhibition Center Service Project Five Dealing with Guest Complaints Task Guest Complaints 附录1 Glossary 附录2酒店职位与职务 附录3酒店部门名称 附录4酒店常见设施与家具 参考文献