职场礼仪-国际商务礼仪

序言 ( 帕瑞莎?哈格瑞安博士)

**部分
谈可持续发展的文化
第二部分
论礼仪的重要性

第三部分
从头到脚打造魅力女性…………………………………………………………..............……47

日常行为礼仪……………………………………………………............…………....48
帽子的佩戴……………………………………………………………………………............…..….48
头发的打理………………………………………………………………………………..............…48
打喷嚏……………………………………………………………………………...........………..…….48
接吻…………………………………………………………………………………………...........…....49
香水的使用…………………………………………………………………………………..............49
咳嗽与打喷嚏………………………………………………………………………..........……...…49
叹息与打哈欠.…………………………………………………………………..........………..…...50
隆胸及缩胸………………………………………………………………………………...........…...50

展现优美体态………………..…………………………..…………….......….…..…50
坐姿…………………………………………………………………………………….........…..…….…50
站姿………………………………………………………………………………………...........….……51
优雅的走姿…………………........…………………………………………………...........……...51
与人同行……………………………………………………………………………...........……….…51
胳膊与手的摆放姿势……………………………………………………………........…….…..52
在别人帮助穿外套时………………………………….……………………………................52
在别人为你撑门时.......................................................................................52
上下楼梯………………………………………………………………………….….....…...............53

交际…………………………………………………………………………..……………......53
闲谈…………………………………………………………………………………........……...............53
初次拜访客户的谈话氛围……………………………………………………….......…….......55
讲话………………………………………………………………………………………......……...........55
赞美………………………………………………………………………………………………..............55
意见相左………………………………………………………………………………………..............57
网络礼仪………………………………………………………………………………………..............58
吊丧礼仪……………………………………………………………………………………............…..58
幽默………………………………………………………………………………….........…….....………59
保守秘密…………………………………………………………………………….…......……..........59

称呼、问候与介绍……………………………………………..........…..…….......60
称呼………………………………………………………………………………………….............…....60
问候……………………………………………………………………………………….............……....62
公共场合的问候…………………………………………………………………….............……....62
问候时的握手礼仪…….………………………………....…………………….............……......63
问候时的注意事项………………………………………………………………..........………......64
吻手礼…………………………………………………………………………………........……….......66
主人/客户主管的问候………………………………………………….........…….................66
私人交往中的问候……………………. ………………………………………….....................67
问候时起身………………………………………………………………………………..........….....68
商务交往中的问候……..….........……...…………………………………………..........…....68
介绍................................................................................................................70
如何介绍........................................................................................................70
私人交往中的介绍……................…………………………………………...........….....….70
商务交往中的介绍......................…………………………………………...........….....….70
告别……………………………………………………………………………………...........….....…….72
禁忌……………………………………………………………………………………….............……….72
递名片………………………………………………………………………………................………..72

为成功而着装………………………………………………………………..........…...76
关于服装……………………………………………………………………………………...........…..76
日常着装与商务着装…………………………………………….............………...........…..77
职场着装小贴士…………………………………………….....................………...........…..78
着装礼仪…………………………………………………………….............………..…..............79
晚装着装要求…………………………………………………….............…………................80
配饰…………………………………………………….............………................…................80
手提包……………………………………………….............………................…..................81

就餐礼仪........................................................................................83
准时赴宴………………………………………….............………................…....................83
开始用餐………………………………………….............………................…....................84
用餐服务………………………………….............………................…............................85
自助餐………………………………………….............………................…........................87
餐桌交谈………………………………………….............………................…....................88
餐桌祝酒词…………………........……..…….............………...................….................88
结束用餐.....................…………………………………………...................….................88
应邀参加招待会………………………….............………...................….....................89

餐桌礼仪…..………….............………...................….............................89
餐巾………………………….............………...................…..........................................89
餐具………………………….............………...................…..........................................89
面包………………………….............………...................…..........................................90
杯子………………………….............………...................…..........................................90
餐勺………………………….............………...................…..........................................90
带手柄的杯子………….............………...................….........................................91
葡萄酒………………………….............………...................….....................................91
碰杯………………………….............………...................….........................................91
香槟酒杯………………….............………...................….........................................91
饮酒………………….............………...................….................................................91
蔬菜沙拉………….............………...................….................................................92
龙虾、贝类、螃蟹和牡蛎…...................…...................................................92

座次礼仪......................…................................................................94
私人交往的座次礼仪...............................…..................................................96
商务交往的座次礼仪......................…...........................................................97
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