酒店英语

Project 1 Front Office 前厅部
Task 1 Taking Room Reservations 接受客房预订
Task 2 Offering Concierge Service 提供礼宾服务
Task 3 Checking in 入住登记
Task 4 Serving in Service Center 总机服务
Task 5 Exchanging Foreign Currency 兑换外币
Task 6 Serving in the Business Center and Executive Lounge商务中心和行政酒廊服务
Task 7 Checking out 退房
Task 8 Settling Guest Complaints 处理客人投诉
Project 2 Housekeeping Department 客房部
Task 1 Chamber Service 客房服务
Task 2 Laundry Service洗衣服务
Task 3 Maintenance Service维修服务
Task 4 Personalized Service 个性化服务
Project 3 Food & Beverage Department 餐饮部
Task 1 Table Reservation 餐桌预订
Task 2 Seating the Guests安排就餐者就座
Task 3 Taking Orders of Chinese Dishes 中餐点菜
Task 4 Taking Orders of Western Dishes 西餐点菜
Task 5 Serving Dishes 上菜
Task 6 Serving Breakfast and Room Service 服务早餐和送餐服务
Task 7 Settling the Bill 结账