包邮饭店情景英语(第二版)(21世纪高职高专规划教材·旅游与酒店管理系列)

Part I Groundwork English for Hotel 饭店基础英语
Lesson 1 Courtesy & Hospitality 礼貌与热情
Lesson 2 Offering Help 提供帮助
Lesson 3 Numbers 数字
Lesson 4 Enquiries 询问
Lesson 5 Directions & Traffic Around 方向及周边交通
Lesson 6 Complaints & Apologies 投诉与道歉
Lesson 7 Telephone Manner 电话礼仪
Lesson 8 Small Talk with Guests 与客人聊天
Lesson 9 Parting 道别
Part Ⅱ Front Office 前厅
Lesson 1 Reservation 预订
Lesson 2 Reception 接待
Lesson 3 Guest Service 客户服务
Lesson 4 Business Center & Telephone Service 商务中心和电话服务
Lesson 5 Concierge 礼宾部
Lesson 6 Check Out 退房
Part Ⅲ Housekeeping Department 客房部
Lesson 1 Receiving Guests 迎接客人
Lesson 2 Making up Rooms 收拾客房
Lesson 3 Laundry Service 洗衣服务
Lesson 4 Miscellaneous Services 杂项服务
Part Ⅳ Food & Beverage Department 餐饮部
Lesson 1 At the Bar 在酒吧
Lesson 2 In a Western Restaurant 在西餐厅
Lesson 3 In a Chinese Restaurant 在中餐厅
Lesson 4 Room Service 房餐服务
Lesson 5 Handling Complaints 处理投诉
Lesson 6 Paying the Bill 结账
Part Ⅴ Other Departments 其他部门
Lesson 1 Sales & Marketing Department 营销部
Lesson 2 Shopping Arcade 购物中心
Lesson 3 Health & Recreation Center 康乐中心