包邮酒店实用英语基础会话篇

Part 1 Introduction to Hotels Scene One Getting to Know Hotels Part 2 The Front Desk Scene One Room Reservations Scene Two Bellman Service Scene Three Check-in Scene Four At Information Desk Scene Five Check-out Part 3 Housekeeping Department Scene One Receiving Guests Scene Two Chamber Service Scene Three Laundry Service Part 4 Food & Beverage Department Scene One Table Reservations Scene Two Greeting Guests ……