商务英语沟通

Introduction Chapter 1 How to Apply for the Ideal Job 1. First Steps 2. Reading Job Advertisements 3. Analysing a Specific Job Advertisement 4. What to Mention in Your Letter or Email 5. Attracting an Employer's Interest 6. Hints and Tips 7. Practice Makes Perfect Notes for Your Guidance Summary Chapter 2 The Resume and the Interview 1. The Resume or Curriculum Vitae 2. The Essentials 3. Model Resume (Single-page Version) 4. Interview Essentials 5. What Do You Do Now 6. The Big Day 7. What Do I Wear 8. What Questions Will They Ask 9. Be Positive 10. You Do the Talking 11. Dealing with Negatives at the Interview 12. Strength from Weakness 13. Hints and Tips Notes for Your Guidance Summary Chapter 3 Spoken Business Communication 1. Preparing for the Talk 2. Preparing the Content 3. Review 4. Hints and Tips 5. Practice Makes Perfect Notes for Your Guidance Summary Chapter 4 Communicating with Colleagues and Customers 1. Unspoken Messages 2. Friendly Communications 3. Communicating Sensitively 4. Problem Communications 5. Hints and Tips 6. Hearing and Understanding--Achieving Both 7. Action 8. Checking 9. Communicating with Bosses 10. A Fact Notes for Your Guidance Summary Chapter 5 Written Communications 1. Composing Your Message