包邮商务英语口语教程【本科教材】

前言 Module 1 Routine Situation Unit 1 Office Work Unit 2 Communication Unit 3 Paid Vacation Unit 4 Business Ethics Unit 5 Products Introduction and Promotion Module 2 Human Resources Management Situation Unit 6 Recruitment and Selecting Unit 7 Employee Training and Staff Performance Appraisal Module 3 Etiquette Situation Unit 8 Telephone Etiquette Unit 9 Fashion Etiquette Unit 10 Picking Up Etiquette Unit 11 Conference Etiquette Unit 12 Dining Etiquette Unit 13 Negotiation Etiquette Unit 14 Farewell Etiquette Module 4 International Trade Situation Unit 15 Establishing Relationship Unit 16 Enquiry and Quotation Unit 17 Business Negotiation Unit 18 Business Contract Unit 19 International Payment Unit 20 Customs Unit 21 Claim Unit 22 International Logistics Unit 23 Insurance 参考文献