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Part One Introduction to Cruise Unit One Definition and Birth of Contemporary Cruise Unit Two The Anatomy of a Cruise Ship Unit Three The Geography of Cruising Unit Four Positions on Cruise Ship Unit Five Preparation for Cruise Job Part Two Front Office Unit One Courtesy Unit Two Embarkation Unit Three Reception Unit Four Guest Relation Unit Five Telephone Manners Part Three Housekeeping Department Unit One Bell Service Unit Two Types of Stateroom Unit Three Making up rooms Unit Four Room Service Unit Five Butler Service Unit Six Laundry Service Unit Seven Linen Room Part Four Food and Beverage Unit One Making Reservations Unit Two At the Bar Unit Three At the Restaurant Unit Four Table Manners Part Five Recreation Unit One Go Shopping Unit Two Shore Excursion Unit Three Going to the Shows Unit Four In Gym Unit Five Babysitting Service Unit Six Miscellaneous Services Part Six Cruise Safety Management Unit One Muster Drill Unit Two Medical Service Unit Three Environmental Issues SCRIPT AND ANSWERS References