WINDOWS XP OPERATING SYSTEM用户支持与故障排除(第二版)

Part 1 Learn at Your Own Pace1 Introduction to Desktop Support2 Installing Windows XP3 Supporting Local Users and Groups4 Supporting the Windows Desktop5 Supporting Windows XP File and Folder Access6 Installing and Managing Hardware7 Supporting Display Devices, I/O Devices, and ACPI8 Supporting Storage Devices in Windows XP9 Managing Local and Network Printers10 Supporting Network Connectivity11 Supporting Internet Explorer in Windows XP12 Monitoring System Performance in Windows XPPart 2 Prepare for the Exam13 Installing a Windows Desktop Operating System(1.0)14 Managing and Troubleshooting Access to Resources(2.0)15 Configuring and Troubleshooting Hardware Devices and Drivers(3.0)16 Configuring and Troubleshooting the Desktop and User Environments(4.0)17 Troubleshooting Network Protocols and Services(5.0)