呼叫实务英语-(随书附送光盘一张)

GENERAL PREFACE总序PREFACE 前言UNIT 1 WHAT KIND OF HOTEL AND ROOM WOULD YOU LIKE TO RESERVE? Part 1 ListeningPart 2 ReportingPart 3 Typing TrainingPart 4 Supplementary StudyUNIT 2 WHAT KIND OF FLIGHT DO YOU PREFER7Part 1 ListeningPart2 ReportingPart 3 Typing TrainingPart 4 Supplementary StudyUNIT 3 HOW OFTEN DO YOU GO TO THE BEAUTY CENTER? Part 1 ListeningPart2 ReportingPart 3 Typing TrainingPart 4 Supplementary StudyUNIT 4 WHAT DIRECTION OF THE HOUSE DO YOU PREFER? Part 1 ListeningPart 2 ReportingPart 3 Typing TrainingPart 4 Supplementary StudyUNIT 5 COULD YOU SPARE ME A MINUTE TO DO A SURVEY? Part 1 ListeningPart 2 ReportingPart 3 Typing TrainingPart 4 Supplementary StudyUNIT 6 WOULD YOU PLEASE TELL ME YOUR PHONE NUMBER? Part 1 ListeningPart 2 ReportingPart 3 Typing TrainingPart 4 Supplementary StudyUNIT 7 WOULD YOU GIVE ME YOUR POLICY NUMBER, PLEASE? Part 1 ListeningPart 2 ReportingPart 3 Typing TrainingPart 4 Supplementary StudyUNIT 8 WOULD YOU PLEASE TELL ME YOUR ACCOUNT NUMBER? Part 1 ListeningPart 2 ReportingPart 3 Typing TrainingPart 4 Supplementary StudyTRANSCRIPTSKEYSREFERENCES