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  • ISBN:9787313124753
  • 装帧:暂无
  • 册数:暂无
  • 重量:暂无
  • 开本:23cm
  • 页数:145
  • 出版时间:2016-06-01
  • 条形码:9787313124753 ; 978-7-313-12475-3

本书特色

  钱嘉颖、吴云编写的《酒店英语口译》主要涵盖酒店服务场所的员工服务基本程序,包括酒店接待基本知识、客户预订、迎宾服务、入住登记服务、总台服务、餐厅服务、酒水服务、退房服务等基本知识和工作流程?br/>  

内容简介

本书主要涵盖酒店服务场所的员工服务基本程序, 包括酒店接待基本知识、客户预订、迎宾服务、入住登记服务、总台服务、餐厅服务、酒水服务、退房服务等基本知识和工作流程。

目录

chapter 1 room reservationsection 1.shadow repeating situation 1:job description for reservation agent situation 2:group reservationsection 2.sight interpreting situation 1:an fit room reservation situation 2:a walk.in room reservationsection 3.live i nterpreting situation 1:amending the room reservation situation 2:dealing with a reservation mix-upchapter 2 the bellman and concierge servicesection 1.shadow repeating situation 1:meeting the guest at the airport situation 2:meeting the guest at the railway stationsection 2.sight interpreting situation 1:showing guests to the room situation 2:ordering a taxi,section 3.live interpreting situation 1:booking flight tickets situation 2:booking acrobatics ticketschapter 3 check·in service section 1.shadow repeating situation 1:check.in process--fit check.in situation 2:checking in for booked rooms,section 2.sight interpreting situation 1:checking in for walk.in guests situation 2:checking in for a group,section 3.livc interpreting situation 1:checking in for the handicapped situation 2:dealing with check.in disputeschapter 4 services at the reception desksection 1.shadow repeating situation 1:changing the room situation 2:no.showssection 2.sight interpreting situation 1:asking for extension situation 2:leaving a message for the guestsection 3.live interpreting situation 1:leaving a message for visitors situation 2:taking messageschapter 5 services in guest roomssection 1.shadow repeating situation 1:housekeeping operation situation 2:introducing facilities in guest roomssection 2.sight interpreting situation 1:regular cleaning service situation 2:turn.down servicesection 3.live interpreting situation 1:finding a babysitter situation 2:facilities for the handicappedchapter 6 restaurant servicesection 1.shadow repeating situation l:introduction to types of food service situation 2:catering for a three—day seminarsection 2.sight interpreting situation 1:seating guests situation 2:taking chinese food orders situation 3:taking a western food orderssection 3.live interpreting situation 1:taking dessert orders situation 2:serving dishes to individualschapter 7 beverage servicesection 1.shadow repeating situation 1:beverage service guidelines situation 2:lounge/bar servicesection 2.sight interpreting situation 1:serving wine to individuals situation 2:alcoholic beveragessection 3.live interpreting, situation 1:soft drinks situation 2:tending at the barchapter 8 checking outsection 1.shadow repeating situation 1:foreign exchange service situation 2:exchanging foreign currenciessection 2.sight interpreting situation 1:paying in cash situation 2:paying with credit cardssection 3.live interpreting, situation 1:paying with traveler’s checks situation 2:explaining the bill
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