现代酒店服务英语-(第3版)-本书含光盘

Chapter OneFront Desk Service 前 台 服 务 Unit OneCheckin 单元1入住登记 Service Conversation 1You Are Our Guests Service Conversation 2Registering a Group That Has a Reservation Unit TwoComplaints and on the Guests Request 单元2处理投诉和回应客人要求 Service Conversation 3Our Housemaid Will Bring Them to Your Room Soon Service Conversation 4We Do Apologize for the Inconvenience Chapter TwoReservation Desk Service 客房预订部服务 Unit ThreeRoom Reservation 单元3客房预订 Service Conversation 5Accepting a Reservation Service Conversation 6Recommending Other Hotels Unit FourRevising the Reservation 单元4预订变更 Service Conversation 7Changing a Reservation Service Conversation 8Canceling a Reservation for the Guest Chapter ThreeConcierge Desk Service 礼宾部服务 Unit FiveLuggage Service 单元5行李服务 Service Conversation 9Welcome to the Great Wall Hotel Service Conversation 10Is It Charged or Free Unit SixCar Reservation Service 单元6车辆预订服务 Service Conversation 11Calling a Taxi at the Hotel Gate Service Conversation 12Car Reservation at the Concierge Desk Chapter FourCash Desk Service 收银台服务 Unit SevenForeign Currency Exchange 单元7外币兑换 Service Conversation 13Exchange US dollars into Chinese yuan Service Conversation 14Changing at the Airport Exchange Office Unit EightCheck Out 单元8结账退宿 Service Conversation 15Checking Out in Cash Service Conversation 16Checking Out by Credit Card Unit NineSolving Problems with the Bill 单元9解决账单问题 Service Conversation 17Explaining the Bill Service Conversation 18Here Is the Money Youve Overpaid Chapter FiveTelephone Desk Service 总 机 服 务 Unit TenTelephone Operator 单元10转接电话 Service Conversation 19Outgoing Calls Service Conversation 20Incoming Calls Unit ElevenOther Service 单元11其他服务 Service Conversation 21The Wakeup Call Service Conversation 22Leaving the Message Chapter SixHousekeeping Service 客 房 服 务 Unit TwelveChamber Service 单元12客房服务 Service Conversation 23May I Do the Room Now Service Conversation 24What Time Would You Like Me to Come Back Unit ThirteenRoom Service 单元13客房送餐服务 Service Conversation 25Your Order Will Arrive in 15 Minutes Service Conversation 26Here Is Your Chinese Breakfast Unit FourteenMaintenance Service 单元14维修服务 Service Conversation 27The Repairman Will Come to Your Room Soon Service Conversation 28Repairing the Facilities in the Bathroom Chapter SevenRestaurant Service 餐 厅 服 务 Unit FifteenTable Reservation 单元15餐厅预订 Service Conversation 29Reserving a Table on Valentines Day Service Conversation 30Book a Table by the Window Unit SixteenGreeting the Guests 单元16餐厅迎客服务 Service Conversation 31Arranging One Table for the Nonreserved Guest Service Conversation 32Arranging One Table for the Reserved Guest Unit SeventeenTaking Orders 单元17点菜服务 Service Conversation 33Can You Recommend Some Chinese Food Service Conversation 34The Chinese Cuisine Is Divided into Eight Styles Unit EighteenService During the Meal 单元18上菜服务与席间服务 Service Conversation 35Serving the Guest During the Meal Unit NineteenSetting Accounts 单元19结账 Service Conversation 36I Forgot to Bring My Wallet with Me Service Conversation 37Do You Accept Credit Cards Chapter EightBar Service 酒 吧 服 务 Unit TwentyGeneral Service 单元20常规服务 Service Conversation 38Serving Drinks Unit TwentyoneDealing with Complaints and a Drunken Guest 单元21处理投诉和醉酒客人 Service Conversation 39I Am Not Happy with the Steak Service Conversation 40A Drunken Guest Chapter NineBusiness Center Service（Ⅰ） 商务中心服务（一） Unit TwentytwoSecretarial Service 单元22文秘服务 Service Conversation 41Having the Meeting Material Copied Service Conversation 42Typing of the Material Unit TwentythreeFax Sending and Receiving 单元23收发传真服务 Service Conversation 43Receiving a Fax Service Conversation 44Sending a Fax Chapter TenBusiness Center Service（Ⅱ） 商务中心服务（二） Unit TwentyfourTicket Booking 单元24票务服务 Service Conversation 45Booking a Train Ticket Service Conversation 46Booking an Air Ticket Unit TwentyfiveConcierge Service 单元25委托代办服务 Service Conversation 47Renting Equipment Service Conversation 48Postal Expressing Chapter ElevenHealth & Recreation Center Service 康体中心服务 Unit TwentysixBody Care Service 单元26康体服务 Service Conversation 49Serving Basketball Service Conversation 50Serving Bowling Unit TwentysevenBathing Service 单元27洗浴服务 Service Conversation 51Serving Sauna Service Conversation 52Serving Swimming Unit TwentyeightEntertaining Service 单元28娱乐服务 Service Conversation 53Serving Ballroom Service Conversation 54Serving Net Bar Chapter TwelveConvention & Exhibition Center Service 会展中心服务 Unit TwentynineConvention Service 单元29会议服务 Service Conversation 55Reserving the Conference on the Phone Service Conversation 56Discussing the Service Details Unit ThirtyExhibition Service 单元30展览服务 Service Conversation 57Reserving an Exhibition Service Conversation 58Were in an Urgent Need for Your Help Chapter ThirteenShopping Service 商场部服务 Unit ThirtyoneRecommending the Article for the Guest 单元31为客人推荐商品 Service Conversation 59Shopping at the Jewelry and Crafts Shop Service Conversation 60Shopping at the Textile and Knitwear Shop Unit ThirtytwoDisplaying the Articles for the Customer to Choose 单元32展示商品供客人挑选 Service Conversation 61Shopping at the Chinese Arts and Stationery Shop Service Conversation 62Shopping at the Chinese Tea Counter Chapter FourteenOther Service 其 他 服 务 Unit ThirtythreeLost and Found Service 单元33失物招领服务 Service Conversation 63Dont Worry, Sir Service Conversation 64Claiming My Ring Unit ThirtyfourDepositing Service 单元34寄存服务 Service Conversation 65Luggage Depositing Service Conversation 66SafeDeposit Box Unit ThirtyfiveTourism Service 单元35旅游信息服务 Service Conversation 67Showing the Way Service Conversation 68Booking a Tour Unit ThirtysixBabysitting Service 单元36托婴服务 Service Conversation 69Babysitting Service Key to the Exercises 练习答案 参考文献