银行柜台英语脱口说-第三版

Part Ⅰ Reception and Information Dialogue 1 Greetings and Self-introduction Dialogue 2 Making Inquiries and Answering Questions Dialogue 3 Giving Suggestions and Making Explanations Dialogue 4 Expressing Thanks and Making Apologies Dialogue 5 Saying Goodbye Dialogue 6 Dealing with Complaints Dialogue 7 Potential VIP Customer Dialogue 8 Maintaining the Relationship with VIP Customers Dialogue 9 Advising Customers Dialogue 10 Transfer Service Part Ⅱ Savings and Loans Dialogue 1 Opening Accounts and Depositing（Ⅰ） Dialogue 2 Opening Accounts and Depositing（Ⅱ） Dialogue 3 Opening Accounts and Depositing（Ⅲ） Dialogue 4 Opening Accounts and Depositing（Ⅳ） Dialogue 5 Opening Accounts and Depositing（Ⅴ） Dialogue 6 Withdrawing and Closing Accounts（Ⅰ） Dialogue 7 Withdrawing and Closing Accounts（Ⅱ） Dialogue 8 Withdrawing and Closing Accounts（Ⅲ） Dialogue 9 Withdrawing and Closing Accounts（Ⅳ） Dialogue 10 Withdrawing and Closing Accounts（Ⅴ） Dialogue 11 Reporting a Lost Passbook（Certificate）（Ⅰ） Dialogue 12 Reporting a Lost Passbook（Certificate）（Ⅱ） Dialogue 13 Inquiry ofAccount Balance Dialogue 14 Confiscating Counterfeit Notes Dialogue 15 Reception Hall Service（Ⅰ） Dialogue 16 ReceptionHall Service（Ⅱ） Dialogue 17 Auto Loan Dialogue 18 Housing Mortgage Loan Dialogue 19 Interest Rate Adjustment Dialogue 20 Foreign Exchange Loan Dialogue 21 Application for Loans of Working Capital Dialogue 22 Policy Inquiry——Entrustment Loan Dialogue 23 Open an Account for Stock Trading Dialogue 24 Investment Fund Part Ⅲ Money Exchange and Foreign Remittances Dialogue 1 Inquiry about Exchange Rate Dialogue 2 Money Exchange Dialogue 3 Handling Reconversions Dialogue 4 Outward Remittances Dialogue 5 Inward Remittances Dialogue 6 Collection of Bills Dialogue 7 Taking Money Abroad Dialogue 8 Transfer Foreign Currencies Dialogue 9 Exchanging RMB for Purchasing House Dialogue 10 Exchanging Foreign Currency for Studying Abroad Dialogue 11 Buying Traveler'S Check Part Ⅳ Bank Cards，Phone—bankingE-banking and Other Services Dialogue 1 Application for Credit Cards（Ⅰ） Dialogue 2 Application for Credit Cards（Ⅱ） Dialogue 3 Cashing with a Foreign Credit Card Dialogue 4 Reporting the Lost of a Credit Card DialoRue 5 Applying for a Supplementary Card/Attached Card Dialogue 6 Applying for Increasing the Credit Line Dialogue 7 Credit Card Call Center Dialogue 8 Payment of Credit Card Bills Dialogue 9 Applying for Phone—banking Service Dialogue 10 Phone—banking Service（Ⅰ） Dialogue 11 Phone—banking Service（Ⅱ） Dialogue 12 Phone—banking Service（Ⅲ） Dialogue 13 Phone—banking Service（Ⅳ） Dialogue 14 Phone—banking Service（Ⅴ） Dialogue 15 Applying for E-banking Service Dialogue 16 Enquiry about E—banking Business Dialogue 17 ATM Service（Ⅰ） Dialogue 18 ATM Service（Ⅱ） Dialogue 19 ATM Service （Ⅲ） Dialogue 20 Safe Deposit Box Service Dialogue 21 Investment （Fund） Dialogue 22 Investment （Securities） Dialogue 23 Private Banking Dialogue 24 Insurance 参考书目