领队英语实用教程(第2版)

Module One Departing from China 中国出境
1．Overview 概述
2．Learning Objectives 学习目标
3．Vocabulary 词汇表
4．Text 课文
Unit 1 Flight Check-in 值机
Lesson 1 Normal check-in 常规值机
Lesson 2 Review & visa 审核与签证
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
Unit 2 Handling Contingencies 处理意外
Lesson 1 Flight delay 航班延误
Lesson 2 Luggage overweight & latecomer 行李超重与迟到客人
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
5．Notes 注释
6．Exercises 练习
7．Extracurricular Knowledge 课外知识

Module Two En Route to Destination 旅途中
1．Overview 概述
2．Learning Objectives 学习目标
3．Vocabulary 词汇表
4．Text 课文
Unit 1 After Getting Aboard 登机后
Lesson 1 Stowing carry-ons & inquiring facilities 安放行李和询问设施
Lesson 2 Use of mobile device & Wi-Fi 使用移动设备和无线上网
Lesson 3 Interprrting 口译
Lesson 4 Case study 案例研究
Unit 2 In-flight Service 空中服务
Lesson 1 Mealtime service 餐饮服务
Lesson 2 DFS & immigration 免税店与入境
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
5．Notes 注释
6．Exercises 练习
7．Extracurricular Knowledge 课外知识

Module Three Entry to Destination Country 目的地国家入境
1．Overview 概述
2．Learning Objectives 学习目标
3．Vocabulary 词汇表
4．Text 课文
Unit 1 Immigration Control 入境检查
Lesson 1 Normal ADS visa 常规旅游团签
Lesson 2 VOA & visa waiver 落地签和免签
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
Unit 2 Luggage Claiming & Customs Declaration 提取行李和海关申报
Lesson 1 Luggage problems 行李问题
Lesson 2 Declaration inquiry 申报咨询
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
5．Notes 注释
6．Exercises 练习
7．Extracurricular Knowledge 课外知识

Module Four At Hotel 在酒店
1．Overview 概述
2．Learning Objectives 学习目标
3．Vocabulary 词汇表
4．Text 课文
Unit 1 Booking Confirmation & Check-in 预订确认与人住登记
Lesson 1 Confirmation & contingencies 房间确认与处理意外
Lesson 2 Group check-in & relevant services 团队入住与相关服务
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
Unit 2 In-house Service 店内服务
Lesson 1 Normal services 常规服务
Lesson 2 Handling contingencies 处理意外
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
5．Notes 注释
6．Exercises 练习
7．Extracurricular Knowledge 课外知识

Module Five Catering Service 餐饮服务
1．Overview 概述
2．Learning Objectives 学习目标
3．Vocabulary 词汇表
4．Text 课文
Unit 1 Reservation & Confirmation 预订与确认
Lesson 1 Booking group meal 预订团队餐
Lesson 2 Confirmation of booked meal 订餐确认
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
Unit 2 Normal Meals for Group 团队常规用餐
Lesson 1 Arriving late 用餐晚到
Lesson 2 Relevant services 相关服务
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
Unit 3 Specialized Meals for Group 团队特色用餐
Lesson 1 Local specials 当地特色餐
Lesson 2 Sampling delicacies 品尝风味
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
5．Notes 注释
6．Exercises 练习
7．Extracurricular Knowledge 课外知识

Module Six Visiting 游览
1． Overview 概述
2． Learning Objectives 学习目标
3．Vocabulary 词汇表
4．Text 课文
Unit 1 Traffic 交通
Lesson 1 Traffic jam & parking 堵车与停车
Lesson 2 Driver's hours 驾驶时间
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
Unit 2 Admission Ticket 门票
Lesson 1 Purchasing tickets 购买门票
Lesson 2 Venue-specific tickets 景点套票
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
Unit 3 Regulations & Safety 规则与安全
Lesson 1 Visitor regulations 游客守则
Lesson 2 Safety issues 安全问题
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
5．Notes 注释
6．Exercises 练习
7．Extracurricular Knowledge 课外知识

Module Seven Shopping 购物
1．Overview 概述
2．Learning Objectives 学习目标
3．Vocabulary 词汇表
4．Text 课文
Unit 1 Shopping Inquiry 购物咨询
Lesson 1 General inquiry 一般询问
Lesson 2 Special offers 当日特价
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
Unit 2 Payment 支付
Lesson 1 Credit & UnionPay card 信用卡和银联卡
Lesson 2 Mobile payment 移动支付
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
Unit 3 Tax Refund & Duty Free 退税与免税
Lesson 1 Shopping at DFS 免税店购物
Lesson 2 Tax free shopping 退税店购物
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
5．Notes 注释
6．Exercises 练习
7．Extracurricular Knowledge 课外知识

Module Eight Leaving Destination Country 目的地国家离境
1．Overview 概述
2．Learning Objectives 学习目标
3．Vocabulary 词汇表
4．Text 课文
Unit 1 Pre-departure Tax Refund 离境前退税
Lesson 1 Tax refund check 退税审核
Lesson 2 Tax refund cashing 退税兑现
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
Unit 2 Web & Self Check-in 网上和自助值机
Lesson 1 Inquiring about web check-in 了解网上值机
Lesson 2 How to have self-service check-in 如何办理自助值机
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
Unit 3 Immigration Control & Security Check 出境检查和安检
Lesson 1 Immigration formalities 出境手续
Lesson 2 Inquiry at security check 安检咨询
Lesson 3 Interpreting 口译
Lesson 4 Case study 案例研究
5．Notes 注释
6．Exercises 练习
7．Extracurricular Knowledge 课外知识

Appendix 附录
1． A List of Countries' Emergency Police Call 各国报警电话一览
2． A Table of World Currencies 世界各国货币
Bibliography 参考文献
Acknowledgements
鸣谢