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Unit One Layout of Business Letters Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development Exercises Unit Two Establishing Business Relations Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development Exercises Unit Three Enquiries and Replies Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development Exercises Jnit Four Offers and Counter-offers Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development Exercises Jnit Five Sales Promotion Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development Exercises Jnit Six Orders and Acknowledgements Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development Exercises Jnit Seven Packing Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development Exercises LJnit Eight Transportation Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development Exercises Llnit Nine Terms of Payment Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development Exercises Llnit Ten Insurance Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development Exercises Unit Eleven Agencies Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development Exercises Unit Twelve Complaints and Adjustments Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development Exercises Unit Thirteen Electronic Correspondence Specimen Telex Specimen Fax Specimen E-mail Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development Exercises Unit Fourteen Forms of Trade Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development Exercises Appendix 1. Glossary 2. Phrases and Expressions 3. Notes 4. Related Words and Phrases 5. Key to Exercises Reference Books