民航商务英语

Chapter 1 AIRLINE INDUSTRY oVERVIEW Section 1 Industy Evolution Section 2 Factors Influencing Mode Selections of low-cost Ca／Tiers and a Full-service Airline Section 3 Introduction of ICAO and IATA Chapter 2 MARKETING Section 1 Passenger Air Fare Section 2 Global Distribution System Section 3 Electronic Ticket Section 4 Code-Sharing and Aidine Alliances Chapter 3 PASSENGER SERVICE Section 1 Self-service Check-in Kiosk-CUSS Section 2 Travel Information Manual Section 3 Baggage Section 4 Overbooking Section 5 Flight Delay Chapter 4 AIR CARGO Section l Air Cargo Market Characteristics Section 2 Air Cargo Facilities Section 3 Air Cargo Rates and Charges Section 4 The Air Waybill Chapter 5 AIRPORT Section 1 Hub Airport Section 2 Regional Airport Section 3 Beijing Daxing International Airport Chapter 6 SAFETY Section 1 Dangerous Goods Transportation Section 2 Weight and Balance of Aircarft Section 3 Positive Passenger Bag Match Chapter 7 NEW TRENDS Section 1 IATA New Distribution Capacity Section 2 ONE Order P1an Section 3 Build Global“123”Fast Cargo Flow Circle Appendix 1 Extract from airline two character code and ticket settlement code Appendix 2 Airport code of major cities in China Appendix 3 Code of major international cities Appendix 4 Extract from international spe fare restrictions Appendix 5 Extract from Singapore TIM Appendix 6 Regulations on passenger service management of public air transport References