包邮组织中的人际关系：技能与应用（第6版）

PART I ⅠNTRAPERSONAL SKILLS: BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE BEGIN WITH YOU
　1 Understanding Behavior, Human Relations, and Performance
　　Why Human Relations Skills Are So Important
　　Behavior Human Relations, and Organizational Performance
　　Human Relations: Past, Present, and Future
　　Developing Human Relations Skills
　　Objectives and Organization of the Book
　　Assessing Your Human Relations Abilities and Skills
　2 Personality, Learning, and Perception
　　How Personality, Stress, Intelligence and Learning, Perception, and First Impressions
　　Affect Behavi~ Human Relations, and Performance
　　Personality
　　Stress
　　Intelligence and Learning
　　Perception
　　Developing Positive First Impressions
　　Attitudes, Self-Concept, Values, and Ethics
　　How Attitudes, Job Satisfaction, Self-Concept, Values and Ethics
　　Affect Behaviog, Human Relations, and Performance
　　Attitudes
　　Job Satisfaction
　　Self-Concept
　　Values
　　Ethics
PART Ⅱ NTERPERSONAL SKILLS: THE FOUNDATION OF HUMAN RELATIONS
　5 Organizational Structure and Communication
　　How Organizational Structure and Communication Affect Behavir
　　Human Relations, and Performance
　　Organizational Structure
　　organizational Communication
　　Message Transmission Channels
　　Emotions
　　Crticism
　6 Dealing with Conflict
　　How Interpersonal Dynamics Affect Behavir Human Relations, and Perj
　　Transactional Analysis
　　Assertiveness
　　Conflict Management Styles
　　Resolving Conflicts with the Collaborating Conflict Style
　　Putting It All Together
PART Ⅲ LEADERSHIP SKILLS: INFLUENCING OTHERS
　7 Leading and Trust
　　How Leadership Affects Behaviog, Human Relations, and Performance
　　Leadership Trait Theory
　　Behavioral Leadership Theories
　　Contingency Leadership Theories
　　Situational Supervision
　　Putting the Leadership Theories Together
　　Substitutes for Leadership
　　Diversity and Global Leadership
　　Trust
　8 Motivating Performance
　　The Importance of Motivation
　　Content Motivation Theories
　　Process Motivation Theories
　　Reinforcement Theory
　　Motivation Techniques
　　Do Motivation Theories Apply Globally ?
　9 Ethical Power and Politics
　　How Powr Politics, and Ethics Affect Behavior, Human Relations,
　　and Performance
　　Power
　　Organizational Politics
　　Business Ethics and Etiquette
　　Vertical Politics
　　Horizontal Politics
　　Do Powr Politics, and Etiquette Apply Globally ?
　10 Networking and Negotiating
　　How Networking and Negotiating Affect Behavir Human Relations, and Performance
　　Networking
　　Negotiating
　　Do Networking and Negotiating Apply Globally ?
　　The Influencing Process
PART Ⅳ LEADERSHIP SKILLS:TEAM AND ORGANIZATIONA BEHAVIOR ,HUMAN RELATIONS ,AND PERFORMANCE
Appendix A Applying Human Relations Skills
Notes
Index