商务交际英语:2:2

Preface
Acknowledgements

CHAPTER 1 Graphics and Visua
图表与视觉辅助手段
Section 1．1 Using Graphics and Visual Aids
图表与视觉辅助手段的应用
Section 1．2 Developing Graphics
图表的制作
Section 1．3 Using Visual Aids in Oral Presentations
在口头演示中运用视觉辅助手段

CHAPTER 2 Technical Communication
技术文件的写作
Section 2．1 Write to Instruct
说明性写作
Section 2．2Write to Describe
描述性写作

CHAPTER 3 Communicating with Customers
与客户的交流
Section 3．1 Customer Service
客户服务
Section 3．2 Communication on the Web
网络交流

CHAPTER 4 Building Strong Customer Relationships
建立良好的客户关系
Section 4．1 Nonverbal Communication
非言语交流
Section 4．2 Importance of Listening in Business
商务环境下倾听的重要性
Section 4．3 Face-to-Face and Telephone Communication
面对面交流与电话交流

CHAPTER 5 PresentationsI Meetingsl and Teams
演讲、会议与团队
Section 5．1 0ral Presentations
口头演讲
Section 5．2 Meeting Communications
会议中的交际
Section 5．3 Effective Meetings
有效会议
Section 5．4 Teams
团队

CHAPTER 6 Getting a Job
求职
Section 6．1 Analyzing Yourself and the Market
自我分析与市场分析
Section 6．2 Writing Your Resume
撰写简历
Section 6．3 Composing the Letter of Application
and Completing the Application Form
撰写求职信、填写求职表
Section 6．4 Interviewing well and Writing the Follow—up Letter
成功面试与后续信函
APPENDIX 1 Proofreaders’Marks
APPENDIX 2 Glossary