酒店英语实训教程

Chapter 1 Front Office
Part 1 Room Reservation客房预订
Part 2 Checking in登记人住
Part 3 Bell Service行李服务
Part 4 Checking out结账退房
Part 5 Deposit Service寄存服务
Part 6 Information Desk咨询服务

Chapter 2 Food and Beverage
Part 1 Table Reservation餐桌预订
Part 2 Banquet Reservation宴会预订
Part 3 Greeting the Guests餐厅迎宾
Part 4 Chinese Restaurant Service中餐服务
Part 5 Western Restaurant Service西餐服务
Part 6 Bar Service酒水服务

Chapter 3 Housekeeping
Part 1 Cleaning the Room客房清扫
Part 2 Room Service送餐服务
Part 3 Laundry Service送洗服务
Part 4 Emergency Handling突发事件处理
Part 5 Other Services其他服务

Chapter 4 Recreation
Part 1 Swimming Pool泳池服务
Part 2 Fitness Center健身中心服务
Part 3 Spa水疗
Part 4 KidsWonderland儿童乐园

Chapter 5 Other Services
Part 1 Business Center商务中心服务
Part 2 Switchboard总机服务
Part 3 Settling Complaints投诉处理

Appendix
Appendix Ⅰ 总词汇表
Appendix Ⅱ 部分课文对话中文翻译
Appendix Ⅲ 酒店员工及酒店部门词汇中英文一览表
Appendix Ⅳ 餐饮词汇中英文一览表
Appendix Ⅴ 客房用品词汇中英文一览表
Appendix Ⅵ 康乐词汇中英文一览表