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Chapter 1 Introduction to CruiseUnit 1 Rise of Contemporary Cruise IndustryUnit 2 Birth of Hainan Cruise IndustryChapter 2 Front Office DepartmentUnit 1 Making ReservationUnit 2 Embarkation and DebarkationUnit 3 Guest ServiceUnit 4 Cruise Passenger ComplaintsUnit 5 CashierUnit 6 Lost and FoundChapter 3 Housekeeping DepartmentUnit 1 Bell ServiceUnit 2 Stateroom TypesUnit 3 Making Up RoomsUnit 4 Room ServiceUnit 5 Butler ServiceUnit 6 Laundry ServiceChapter 4 Food and BeverageUnit 1 Table ReservationUnit 2 At the BarUnit 3 At the Chinese RestaurantUnit 4 At the Western RestaurantUnit 5 Table MannersUnit 6 Room ServiceChapter 5 Leisure and Recreation DepartmentUnit 1 Fitness CenterUnit 2 Going ShoppingUnit 3 Going to ShowsUnit 4 Cruise Ship LibraryUnit 5 SPA TimeChapter 6 Cruise Safety ManagementUnit 1 Safety and InspectionUnit 2 Security and Emergency ResponseUnit 3 Medical Service