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新文科语言服务学术文库:翻译服务管理

新文科语言服务学术文库:翻译服务管理

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  • ISBN:9787544679688
  • 装帧:平装-胶订
  • 册数:暂无
  • 重量:暂无
  • 开本:其他
  • 页数:161
  • 出版时间:2024-04-01
  • 条形码:9787544679688 ; 978-7-5446-7968-8

内容简介

为了帮助广大师生了解国外语言服务领域学术研究和行业发展动态,满足高校语言服务学科建设、人才培养、教学科研的需要,上海外语教育出版社组织专家精心策划了“新文科语言服务学术文库”,从国外原版引进多种语言服务学术著作。本文库涵盖翻译及语言服务的职业技能和企业管理两个方面,包括翻译教学、技术文档写作、本地化技术、质量管理、服务管理、众包翻译管理等。同时,为了方便读者理解重点,文库各书还专门配有中文导读和推荐阅读书目。 本文库可用作研究生教材,也适合语言服务行业人士和对语言服务感兴趣的广大社会读者作为参考书使用。

目录

【目录】 List of Figures Foreword Dedication Preface Technologieal change Getting the bualance right 1 Introduction Setting up a transtation business Summary of tasks for scting up a company What type of oryzanisation? 2. Ongamisational Developmem Write a business plan! Making the decisions Making the transttion from a singte practitioner Determine where the organisation wants to be Diagnose the present state 3.The Business Plan What services resources do you plan to offer? All languages in all subjects? From where are you going to run your business? Overview Delegation and departmentalisation The ergunisstion and is industry Developing serviees 4.An Introduction to Quality Mamgement ISO 9001:2000 European standard for translation services Documented quality management from the outset Quality policy Commitment Qualiy gap malysis MANAGING TRANSLATION SERVICES Benchmarking and qualiy mumgement Quality framework Comtrnct review Projeet maragement Pre-delivery checks on transtations Comunication und understanding 5 Quafiy Procedures Document contol Control of documents Approval prior to issue Document status Other documents Rocords Management reviews Product realisation Order registation Customer focus Benchmarking eustomers Customer complaints Purchusing goods and services Production and service provisiom Project documentation Quality auditing Analysis of duta and improvement 6 Work Instuctions Management of quality documents Instruction regarding enquiries and requests for pricing information Order registration 7 Managing Hunan Resourees Stuff recruiment The recruiment process Advertising a staff position Interview process Adverrising through recruitment agencies Engaging freclance staff Esuablishing credentials Professional development Procedures for managing extenal resoures Physical resourees 8 Customer Relatims Customer misconceptions Customer education Benchmnrking difterentiation and best practice How can your organisation differentiate itseif from the competition? lnvestors in People 9 Your Exi Stnategy Planned retirement Selling your business Price 10 References Organisutions for translation companies Other relevant organisations 11 Reading List 12 Appendiees Appendix1-Documented standards relevant to translation Appendix 2-Model of a job interview tecord Appendix 3-Modcl for compiling staff regulations Appendix 4-Example of Work Order Form Appendix 5-Customer complaint resolution process Appendix 6- Example of a customer complaint and its resolution Appendix 7-Sub-contactor recond Appendix 8-Non-discloure agrcement Appendix 9- Education and training record Ihdex
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作者简介

杰弗里·萨缪尔森-布朗(Geoffrey Samuelsson-Brown),是一位经验丰富的译者和商业顾问,从一名自由译者发展为Aardvark翻译服务有限公司创始人与董事长,拥有30多年翻译经验与企业管理经验,曾在英国萨里大学(University of Surrey)教授翻译实践、翻译技术、译员服务意识等课程,著有《译者实用指南》(A PracticalGuide for Translators)等书。

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