包邮酒店英语听说实训教程

序前言Unit 1 Front Office前厅服务Lesson 1 Room Reservation客房预订Lesson 2 Check in住宿登记Lesson 3 Bell Service侍应服务Lesson 4 Check out结账退宿Unit 2 Housekeeping Service客房服务Lesson 1 Room Facilities客房设施Lesson 2 Chamber Service房间服务Lesson 3 Laundry Services客房洗衣Lesson 4 Room Service客房送餐Lesson 5 Miscellaneous Service多项服务Unit 3 Food and Beverage Service餐饮服务Lesson 1 Dinner Reservation用餐预订Lesson 2 Seating Guests安排座位Lesson 3 Ordenng Food点菜服务Lesson 4 Serving Dishes上菜服务Lesson 5 Bar Service酒吧服务Unit 4 Other Services其他服务Lesson 1 Secretarial Service文秘服务Lesson 2 Meeting Services会议服务Lesson 3 Recreation Service康乐服务Lesson 4 Telephone Service电话服务Lesson 5 Maintenance Service 维修服务Lesson 6 Complaints Handling投诉处理Tapescripts录音材料Key to Exercises习题答案Appendix附录Appendix 1 酒店组织结构图Appendix 2 功能设施及提示标识Appendix 3 酒店常用缩略语参考文献