包邮最新实用办公室英语

part i office routine--dealing with people and paper work日常办公
typical sentences常用语句
unitl new—comers新来乍到
　unit2 supervisors上下级之间
　unit3 colleagues同事之间
　unit4 meetings会议
　unit5 schedule日程
　unit6 reports汇报
　unit7 raise加薪
　unit8 resignation辞职
　appendix 1 practical writing samples常用办公文书写作格式
　 1.memo备忘录
　2.e—mail电子邮件
　 3.fax传真
　4.letters信函
　 5.notification通告
　6.note便条
　 7.notice启事
　8.advertisement广告
　 9.resignation辞呈
　words and phrases词汇和短语
partⅱtelephone--receiving and making calls接打电话
　typical sentences常用语句
　unit 9 receiving calls接电话
　unit 10 making calls打电话
　unit 11 transferring calls转接电话
　unit 12 taking messages留言
　unit 13 flight reservation机票预定
　unit 14 hotel reservation房间预定
　unit 15 appointments约会
　unit 16 invitations邀请
　unit 17 congratulations祝贺
　unit 18 thanks致谢
　unit 19 complaints投诉
　unit 20 information通知（内部）
　appendix 2 country or region code国际长途常用的国家或地区代码
　words and phrases词汇和短语
part ⅲ reception-receiving visitors and customers接待来访