包邮酒店职员英语口语大全-全新升级-(含1MP3光盘)

前言使用说明chapter 1  the front office work 前台工作  unit 1  booking rooms 顾客订房  unit 2  greeting guests 迎接客人  unit 3  reception guests 接待顾客  unit 4  check in 顾客登记入住  unit 5  foreign exchange 为顾客兑换外币  unit 6  require information 顾客问讯  unit 7  settling complaints 处理顾客投诉  unit 8  telephone terminal 总机服务  unit 9  check out 顾客结账chapter 2  housekeeping department work 客房部工作  unit 1  ushering a guest into the room 带客进房  unit 2  introducing the room equipment and service 介绍设备与服务  unit 3  tidy the room 整理房间  unit 4  laundry service 洗衣服务  unit 5  repair service 维修服务  unit 6  wake-up call service 叫醒服务  unit 7  room service 送餐服务  unit 8  changing rooms 调换房间chapter 3  food and beverage department work 餐饮部工作  unit 1  restaurant reservation 预订座位  unit 2  seating guests 请客入座  unit 3  ordering food 顾客点餐  unit 4  serving dishes service 上菜服务  unit 5  chinese food service 中餐服务  unit 6  western food service 西餐服务  unit 7  buffet dinner and fast food service 自助餐、快餐服务  unit 8  check out service 结账服务chapter 4  shopping arcade department work 商场部工作  unit 1  food and beverage 食品饮料部  unit 2  clothes 服装部  unit 3  the cosmetics 化妆品部  unit 4  pharmaceutical products group 药品部  unit 5  arts and crafts 工艺礼品部  unit 6  painting and calligraphy 书画部  unit 7  jewellery 珠宝首饰部  unit 8  watch and toy 钟表、玩具部chapter 5  recreation department work 娱乐部工作  unit 1  ballroom 舞厅  unit 2  pub 酒吧  unit 3  concert hall  音乐厅  unit 4  movie theater 电影院  unit 5  indoor pool and ball games hall 游泳馆、球馆  unit 6  beauty center 美容中心  unit 7  gymnasium 健身房  unit 8  chess and card room 棋牌室chapter 6  other services work 其他服务工作  unit 1  carry and left baggage 提送寄存行李  unit 2  look for and property lost 寻找与招领失物  unit 3  medical services 医疗服务  unit 4  mail service 邮件服务  unit 5  banquet service 宴会服务  unit 6  hire service 出租服务  unit 7  tickets service 订票服务  unit 8  lead for guest 为客指路