包邮酒店英语教程

unit 1　hotel industry
unit 2　interview and orientation
unit 3　the front office
unit 4  business centre
unit 5  housekeeping department (i)
unit 6　housekeeping department (ii)
unit 7　food and beverage department
unit 8　shopping arcade
unit 9　health and recreation center
unit 10　accounting department
unit 11　security department
unit 12　handling complaints
unit 13　advertising and marketing
unit 14　trend for hospitality industry
key to exercises
appendix
参考文献