饭店服务英语

section 1 front office service  unit 1 concierge service  unit 2 reservation  unit 3 check-in  unit 4 check-out  unit 5 operator service  unit 6 business centersection 2 housekeeping service  unit 1 room cleaning  unit 2 laundry service  unit 3 maintenance service  unit 4 handling complaintssection 3 food & beverage service  unit 1 making a reservation  unit 2 receiving the guest  unit 3 taking order  unit 4 serving the food  unit 5 paying the bill  unit 6 chinese dishes  unit 7 western dishes  unit 8 bar servicesection 4 recreation service  unit 1 fitness service  unit 2 swimming pool service  unit 3 ball service参考文献附录