1秒钟救急 酒店英语口语

前厅部 front office department 酒店预订 reservation topic 1 酒店位置及交通路线 hotel location and transportation route / 004 topic 2 预订房间 booking a room / 008 topic 3 团队预订 group reservation / 012 topic 4 变更预订 revising reservation / 016 topic 5 取消预订 cancelling reservation / 020 登记入住 check-in service topic 6 预订客人登记入住 checking-in guests with reservations / 024 topic 7 团队登记入住 checking-in groups / 028 topic 8 无预订客人登记入住 checking-in walk-in guests / 034 topic 9 酒店客满 hotel full / 038 迎接客人 welcoming service topic 10 机场接客 receiving a guest at the airport / 042 topic 11 停车服务 parking service / 046 topic 12 到店接待 receiving guests / 050 topic 13 行李生服务 bellboy service / 054 topic 14 寄存服务 depositing service / 058 topic 15 领取行李 collecting bags / 062 前台其他服务 other services of the front office department topic 16 电话服务 telephone service / 066 topic 17 留言服务 message service / 070 topic 18 出租车服务 calling a taxi / 074 topic 19 票务服务 ticket service / 078 topic 20 外币兑换 foreign currency exchange / 082 topic 21 失物招领 lost and found service / 088 topic 22 托婴服务 baby-sitting service / 092 topic 23 结账退房 checking-out / 096 topic 24 账单问题 bill problems / 100 topic 25 处理投诉 settling complaints / 104 客房部 housekeeping department 酒店住宿 hotel accommodation topic 26 带客进房 guiding guests into the room / 112 topic 27 客房设施 room facilities / 118 topic 28 酒店设施 hotel facilities / 122 topic 29 日常服务 daily service / 128 topic 30 房间清洁 room cleaning / 132 topic 31 延时住宿 extending the stay / 136 topic 32 更换客房 changing the room / 140 topic 33 加床服务 extra bed service / 146 topic 34 客房服务 room service / 150 客房部其他服务 other services provided by the housekeeping department topic 35 叫醒服务 wake-up service / 154 topic 36 维修服务 maintenance service / 158 topic 37 洗衣服务 laundry service / 162 topic 38 缝纫服务 tailoring service / 168 topic 39 医疗服务 medical service / 174 topic 40 索取物品 making requests / 178 topic 41 代客购物 valet shopping / 182 topic 42 物品损坏问题 damaged goods / 186 topic 43 紧急情况处理 dealing with emergency / 190 餐饮部 food and beverage department 餐前服务 services before meal topic 44 餐位预订 table reservation / 198 topic 45 包间预订 booking a private room / 202 topic 46 宴会预订 banquet reservation / 206 topic 47 餐厅客满 fully booked / 212 topic 48 引客入位 guiding guests / 216 进餐 having dinner topic 49 介绍菜品 introducing food / 220 topic 50 推荐特色菜肴 recommending dishes / 224 topic 51 用餐礼仪 table manners / 228 topic 52 点菜 ordering dishes / 234 topic 53 西餐点餐 ordering western food / 238 topic 54 中餐点餐 ordering chinese food / 242 topic 55 日/韩餐点餐 ordering japanese or korean food / 246 topic 56 点菜特殊要求 special requirements in ordering / 250 topic 57 上菜服务 serving dishes / 254 topic 58 自助餐 buffet / 258 topic 59 更换餐具 asking for stuff during meal / 262 topic 60 添加饭菜 ordering more food / 266 topic 61 上错菜 serving wrong dishes / 270 topic 62 催菜 hurrying up dishes / 274 topic 63 点甜点 ordering disserts / 280 topic 64 快餐服务 fast food service / 284 topic 65 餐后服务 service after meal / 288 topic 66 征求意见 consulting comments of the meal / 290 topic 67 抱怨菜品 complaints about the dishes / 294 topic 68 抱怨服务和环境 complaints about the dinning service and environment / 298 topic 69 处理抱怨 dealing with the complaints of the customers / 302 用餐结账及其他事宜 paying bill and other services topic 70 餐厅结账 paying the bill / 306 topic 71 账单出错 mistakes in the bill / 312 topic 72 赠予小费 tipping / 316 topic 73 剩菜打包 getting a doggie bag / 320 topic 74 送客服务 seeing a guest out / 324 topic 75 外卖服务 delivery service / 328 topic 76 休闲茶座 in the teahouse / 332 topic 77 在咖啡厅 in the café / 338 topic 78 酒吧小酌 at the bar / 344 business center 商务中心 topic 79 会议服务 conference service / 354 topic 80 展览服务 exhibition service / 360 topic 81 通信服务 communication service / 364 topic 82 文件服务 secretary service / 368 topic 83 网络和电子邮件服务 internet and email service / 372 topic 84 邮政服务 mail service / 376 topic 85 收发传真 sending and distributing fax / 382 topic 86 翻译服务 interpreting service / 386 topic 87 旅游信息服务 tourism service / 392 recreation and entertainment department 康乐中心 topic 88 介绍设施 introducing gym facilities / 400 topic 89 健身房服务 at the gym / 404 topic 90 游泳锻炼 swimming / 410 topic 91 娱乐活动 recreation / 416 topic 92 美容 facial beauty / 422 topic 93 美发 hairdressing / 426 topic 94 网吧服务 net-bar service / 432 topic 95 桑拿和按摩 sauna and massage / 434 shopping center 购物中心 topic 96 在日用品店 at the daily necessities store / 442 topic 97 在礼品店 at the gift shop / 446 topic 98 在化妆品店 at the cosmeics shop / 452 topic 99 在特色食品店 at the store for special food / 458 topic 100 在药店 at the pharmacy / 462 附录 appendix 附录a　酒店主要部门一览表 / 468 附录b　酒店主要职位一览表 / 468 附录c　酒店标志文字一览表 / 472 附录d　酒店常用物品一览表 / 477 附录e　西餐主要菜名一览表 / 482 附录f　中餐主要菜名一览表 / 493 附录g　世界知名酒店集团 / 498