酒店情景英语-(第二版)

part ⅰ the front office  unit 1 general enquiries  unit 2 taking a booking  unit 3 meeting a guest  unit 4 receiving a guest  unit 5 payment and checking out  unit 6 welcoming to the business center  unit 7 giving directions in a hotelpart ⅱ food and beverage department   unit 8 booking a table  unit 9 serving drinks  unit 10 seating a guest  unit 11 taking orders  unit 12 serving dishespart ⅲ housekeeping department  unit 13 guiding a guest to his room  unit 14 chamber service  unit 15 laundry service  unit 16 wake-up service  unit 17 special servicespart ⅳ health and recreation department  unit 18 at the fitness center  unit 19 at the beauty salon  unit 20 at the bathing center  unit 21 at the night clubpart ⅴ hotel management  unit 22 settling complaints  unit 23 dealing with problems参考文献