酒店英语-(第3版)

第3版前言 第2版前言 第1版前言 Chapter 1 A BRIEF工NTRODUCTION TO HOTEL INDUSTRY酒店业简介 Chapter 2 FRONT DESK前台服务Unit 1 Making a Reservation客房预订Unit 2 Reception登记入住Unit 3 Bell Service提送行李服务Unit 4 Information Service问询服务Unit 5 Operator Service总机服务Unit 6 Business Center商务中心Unit 7 The Cashier收银Unit 8 Complaints处理投诉Unit 9 Checking out结账 Chapter 3 HOUSEKEEPING客房服务Unit 1 Guiding the Guests to Their Rooms迎客人进房Unit 2 Cleaning the Room客房清理服务Unit 3 Maintenance维修服务Unit 4 Laundry Service洗衣服务Unit 5 Room Service客房送餐服务Unit 6 Emergency处理客房突发事件 Chapter 4 FOOD AND BEVERAGE餐饮服务Unit 1 Booking a Table预订餐位Unit 2 Seating Guests引领入座Unit 3 Taking Orders点菜Unit 4 Bar Service洒水服务Unit 5 Serving at the Dinner席间服务 Chapter 5 OTHER SERVICE其他服务Unit 1 Health and Recreation Center康乐中心Unit 2 Shopping Center购物中心 APPENDIX 1 Reference Answer参考答案 APPENDIX 2 Expressions for Hotel Introduction酒店类型的英文表达 APPENDIX 3 Public Notice in Hotels酒店告示常用语 APPENDIX 4 Traditional Festivals中外重要传统节日 APPENDIX 5 Diets Forbids，Preferences and Etiquettes of Main Guest Countries我国主要客源国的饮食禁忌、偏好与礼节 参考文献