机场空乘服务英语口语/从零开始学

Chapter 1 Instructions for Airport Staff 机场工作人员须知 01 About the Job as Flight Attendants 002 空乘人员工作内容 02 About the Job as Ground Crews 004 地勤人员工作内容 03 About the Job as Pilots 007 飞行员工作内容 04 Basic Requirements for Airport Staff 010 航空公司工作人员基本要求 05 General Knowledge of Flight and Escape 013 飞行常识与逃生知识 Chapter 2 Job Interviews for Flight Attendants 机场、空乘人员求职面试 01 Interview Essentials and Skills 018 面试要点和技巧 02 Personal Interview 026 个人面试 03 Behavioral Interview 031 行为面试 04 Field Simulation 035 现场模拟 05 End of Interview 040 结束面试 Chapter 3 Interview FAQ for Flight Attendants 机场、空乘人员面试常见问题及回答技巧 01 Personal Interview Questions 046 个人面试问题 02 Behavioral Interview Questions 050 行为面试问题 03 Situational Interview Questions 055 情景面试问题 04 Questions About the Organization 060 关于本航空公司的问题 05 Other Questions 064 其他问题 Chapter 4 Ticketing for Passengers 为旅客办理票务 01 Inquire About Ticket Price 072 票价查询 02 Book Air Tickets 076 预订机票 03 Flight Cancellation 080 取消航班 04 Ticket Confirmation and Alteration 085 确认和改签机票 05 Missing the Flight 089 错过航班 06 Alternate Ticket 092 候补机票 Chapter 5 Airport Services for Passengers 为旅客提供机场服务 01 Airport Consultation 098 机场咨询 02 Asking for Directions 101 机场问路 03 Airport Broadcast 104 机场播音 04 Flight Delay 108 航班延误 05 Airport Shopping 113 机场购物 06 Having Dinner 117 机场用餐 07 Currency Exchange 121 货币兑换 08 Left Baggage 125 行李寄存 09 Parcel Mail 129 包裹邮寄 10 Other Services 132 其他服务 Chapter 6 Check-in for Passengers 为旅客办理登机手续 01 Check-in 138 办理登机 02 Luggage Transportation 143 行李托运 03 Customs Declaration 148 海关申报 04 Security 152 安全检查 Chapter 7 Cabin Services 客舱服务 01 Arranging Seats 160 安排就座 02 Safety Check Before Take-off 163 起飞前安全检查 03 Meal and Drink Service 166 餐饮服务 04 In-Flight Entertainment Service 169 机上娱乐服务 05 Special Passengers Service 173 特别乘客服务 06 Other Services 176 其他服务 Chapter 8 Broadcasting Service 播音服务 01 Flight Plan Broadcast 182 飞行计划广播 02 Safety Broadcast 185 安全广播 03 Cabin Service Broadcast 188 客舱服务广播 04 Landing Broadcast 191 降落广播 Chapter 9 Emergency 突发状况 01 Sick Passengers 198 旅客不适 02 Airsickness of Passengers 202 旅客晕机 03 First Aid 205 急救 04 Emergency and Survival Equipment 209 应急和逃生设备 05 Through Turbulence 212 通过湍流 06 Malfunction of Entertainment System on Board 214 机上娱乐系统故障 07 Disruptive Passengers 220 刁蛮乘客 08 Passenger Complaining 224 旅客抱怨 09 Negotiating Dispute 228 协商争端 10 Jet Lag 231 时差反应 Chapter 10 Prepare to Land 准备着陆 01 Preparation Before Landing 238 着陆前的准备 02 After Landing 242 着陆后 03 Customs and Immigration 247 办理入境手续 04 Claiming the Luggage 250 领取行李 05 Lost and Found 254 失物招领 06 Transfer Service 258 转乘服务 07 Airport Bus Service 262 机场大巴服务 Appendix 附录 Glossary 266 词汇表 World Major Airlines' Codes 275 世界主要航空公司代码 World's Some Airlines' Abbreviation 280 世界部分航空公司缩写 Three Word Codes for the World's Major Airports 284 世界主要机场三字代码 Currency Names and Symbols of Some Countries in the World 291 世界部分国家货币名称及符号