酒店服务英语口语快速突破

序 Chapter 01 酒店住宿............................... 001 Unit 1 预订前咨询 ····················· 002 Unit 2 预订房间 ························ 008 Unit 3 登记入住 ························ 013 Unit 4 客房介绍 ························ 019 Unit 5 延长住宿 ························ 025 Unit 6 调换房间 ························ 031 Unit 7 保留房间 ························ 036 Unit 8 加床服务 ························ 041 Chapter 02 前台服务............................... 046 Unit 1 搬运行李 ························ 047 Unit 2 接机服务 ························ 052 Unit 3 寄存服务 ························ 058 Unit 4 转接留言 ························ 064 Unit 5 有客来访 ························ 069 Unit 6 房卡遗失 ························ 074 Unit 7 叫车送客 ························ 079 Unit 8 离店退房 ························ 085 Unit 9 付款问题 ························ 091 Chapter 03 客房服务............................... 096 Unit 1 客房用品 ························ 097 Unit 2 叫醒服务 ························ 102 Unit 3 无线网络 ························ 108 Unit 4 使用电脑 ························ 113 Unit 5 清扫客房 ························ 119 Unit 6 洗衣服务 ························ 124 Unit 7 修补送还 ························ 130 Unit 8 客房维修 ························ 135 Unit 9 处理客房投诉 ·················· 141 Chapter 04 餐饮服务............................... 147 Unit 1 客房送餐 ························ 148 Unit 2 预约餐厅 ························ 154 Unit 3 点餐服务 ························ 160 Unit 4 餐厅用餐 ························ 166 Unit 5 上菜服务 ························ 172 Unit 6 用餐感受 ························ 178 Unit 7 用餐环境 ························ 183 Unit 8 快餐 ······························ 189 Unit 9 问询餐厅 ························ 195 Unit 10 处理餐厅投诉 ················· 200 Chapter 05 商务中心............................... 205 Unit 1 兑换货币 ························ 206 Unit 2 宴会服务 ························ 212 Unit 3 会议服务 ························ 218 Unit 4 票务服务 ························ 224 Unit 5 印制名片 ························ 229 Unit 6 打印复印 ························ 234 Unit 7 传真服务 ························ 240 Unit 8 邮寄服务 ························ 246 Unit 9 翻译服务 ························ 252 Chapter 06 休闲购物............................... 258 Unit 1 健身房 ··························· 259 Unit 2 游泳池 ··························· 265 Unit 3 美容美发 ························ 270 Unit 4 桑拿按摩 ························ 277 Unit 5 棋牌室 ··························· 284 Unit 6 买衣服 ··························· 290 Unit 7 买化妆品 ························ 296 Unit 8 珠宝首饰 ························ 303 Unit 9 选购烟酒 ························ 309 Unit 10 选购纪念品 ···················· 314 Chapter 07 其他服务............................... 320 Unit 1 医疗服务 ························ 321 Unit 2 照顾孩子 ························ 327 Unit 3 失物招领 ························ 333 Unit 4 旅游问询 ························ 338 Unit 5 赔偿损失 ························ 344 Unit 6 禁止吸烟 ························ 349 Unit 7 处理突发事故 ·················· 354