酒店服务英语

目 录

CONTENTS

Introduction A Hotels and Their Classifications …1

Introduction B Hotel Departments ………………4

Unit 1 Room Reservation ……………………………6

Unit 2 Check In ……………………………………17

Unit 3 Bell Service …………………………………26

Unit 4 Check Out …………………………………36

Unit 5 Regular Service in Guest Room ……………44

Unit 6 Laundry Service ……………………………51

Unit 7 Room Service ………………………………60

目 录

CONTENTS

2

Unit 8 Accepting Reservations and Seating Guests …70

Unit 9 Ordering Food ………………………………79

Unit 10 Beverage Service …………………………89

Unit 11 Health Club ………………………………95

Unit 12 Dealing with a Complaint …………………102

Appendix A Hotel Departments and Positions ……110

Appendix B National Nouns and Adjectives ……112

Appendix C Vocabulary …………………………113

参考文献………………………………………………119