民航服务英语

Unit 1Asking for Information and Buying Tickets1 Lesson 1Telephone Call for Information（电话问讯）1 Lesson 2Booking Tickets （订票）5 Lesson 3Issuing Tickets （出票）8 Lesson 4Changing the Reservation （更改订座）12 Unit 2Checkin Procedure16 Lesson 1Checkin at the Airport （机场乘机手续）16 Lesson 2Checked Baggage （交运行李）19 Lesson 3Handling of VIP （重要旅客引导）23 Unit 3Security Check27 Lesson 1Going Through the Security Check（过安全检查）27 Lesson 2Managing the Crowds(疏导人群)30 Lesson 3Special Circumstance(特殊情境)33 Unit 4Inflight Service37 Lesson 1Finding the Seat（找寻座位）37 Lesson 2Serving Food and Beverages （提供食物和饮料）41 Lesson 3Flight Delay （航班延误）44 Unit 5Baggage Service49 Lesson 1Introducing the Service Facilities(介绍服务设施)49 Lesson 2Baggage Inquiry(行李查询)52 Lesson 3Luggage Deposit(行李寄存)55 Unit 6VIP Service60 Lesson 1VIP Service （贵宾服务）60 Lesson 2Meeting an VIP（重要旅客的接机服务）63 Lesson 3Handling of VIP for Departure(重要旅客的送机服务)66 Unit 7Announcement71 Lesson 1Airport Announcement（机场广播）71 Lesson 2Public Address System（客舱广播）76 Lesson 3Security Demonstration（安全广播）81 Unit 8Arrival Service88 Lesson 1Entry Formalities（入境手续）88 Lesson 2Baggage Claim（提取行李）93 参考文献98