包邮现代酒店服务英语-高职高专教材

Chapter One Front Desk Service前台服务Unit OneCheck-in服务技能]入住登记Service C0nvCrSation 1YOU Are Our GuestsService Conversation 2Registering a GroupThat Has a ReservationUnit Two Complaints and on the Guest's Request服务技能2处理投诉和回应客人要求Service C0nVersation 3Our Housemaid willBring Them to Your Room SoonService ConVCrsation 4We Do Apologize for the InconvenienceChapter Two Reservation Desk Service客房预订部服务Unit Three Room Reservations服务技能3客房预订Service Conversation 5Accepting a ReservationService Conversation 6Recommending Other HotelsUnit Four Revising the Reservation服务技能4预订变更Service Conversation 7Changing a ReservationService Conversation 8Canceling a Reservation for the GuestChapter Three Concierge Desk Service礼宾部服务Unit Five Luggage Service服务技能5行李服务Service C0nVerSation 9Welcome to the Great Wall HotelService C0nVersation 10Is it Charged or FreeUnit Six Car Reservation Service服务技能6车辆预订服务Service C0nVersatiOn 11Calling a Taxi at the Hotel GateService Conversation 12Car Reservation at the Conciergc DeskChapter Four Cash Desk Service收银台服务Unit Seven Foreign Currency Exchange服务技能7外币兑换Service Conversation 13Changing US Dollars into Chinesc yuanService Conversation 14Changing at the Airport Exchange OfficeUnit Eight Checkout服务技能8结账退宿Service Conversation 15Checking out in CashService Conversation 16Checking out by Credit CardUnit Nine Solving Problems with the Bill服务技能9解决账单问题Service Conversation 17Explaining the BillService Conversation 18Here Is the Money You’ve OverpaidChapter Five Telephone Desk Service总机服务Unit Ten Telephone Operator服务技能10转接电话Service Conversation 19Outgoing CallsService Conversation 20Incoming CallsUnit Eleven Other Services服务技能¨其他服务Service Conversation 21The wakc-up CallService Conversation 22Leaving the MessageChapter Six Housekeeping Service客房服务Unit Twelve Chamber Services服务技能12客房服务Service ConversatiOn 23May I do the Room NowService Conversation 24What Time Would YOU Like Me to Come BackUnit Thirteen Room Service服务技能13客房送餐服务Service Conversation 25Your order will Arrive in 15 MinutesService COnvCrSation 26Here is Your Chinese BreakfastUnit Fourteen Maintenance Service服务技能14维修服务Service C0nVersation 27The Repairman will Come to Your Room SoonService C0nVersation 28Repairing the Facilities in the Bathroom．Chapter Seven Restaurant Service餐厅服务Unit Fifteen Table Reservation服务技能15餐厅预订Service C0nverSation 29Reserving aTable on Valentine’s DayService C0nvCrSation 30Book a Table by the WindowUnit Sixteen Greeting the Guests服务技能16餐厅迎客服务Service Conversation 31Arranging One Table for the Non-reserved GuestService C0nVerSation 32Arranging One Table for the Reserved GuestUnit SeventeenTaking Orders服务技能17点菜服务Service ConverSation 33Can You Recommend Some Chinese FoodService Conversation 34The Chinese Cuisine is Divided into Eight StylesUnit Eighteen Service during the Meal服务技能18上菜服务与席间服务Service Conversation 35Serving the Guest during the MealUnit Nineteen Setting Accounts服务技能19结账Service Conversation 36I Forgot to Bring my wauct with meService ConverSation 37Do You Accept Credit CardChapter Eight Bar Service酒吧服务Unit Twenty General Services服务技能20常规服务Service ConversatiOn 38Serving Drinks