包邮酒店英语-含光盘

本书特色

本书内容编排上与酒店行业的实际运营流程紧密结合，本书分为五个部分来编排：**部分酒店概况，第二部分前厅业务，第三部分客房业务，第四部分餐饮业务和第五部分其他业务。 本书充分考虑了职业能力要求与读者学习的便易，在符合英语教学规律的前提下，将每一部分按场景分单元进行组织。全书共28个单元，每个单元从“场景背景”入手，通过“场景对话”总结出酒店一线部门在实际操作中*常用、*简洁的短语和例句，让读者通过“听力训练”环节和“场景表演”环节来加强记忆，以达到学以致用的目的。

内容简介

《酒店英语(附盘)》，本书根据现代酒店的运营模式，以酒店的主营业务为主要线索，兼顾旅游者在旅行中对酒店业的认识，将内容分为5个部分，28个单元，7个模块。

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插图：A: We feel flattered. It's very nice of you to say so. Thank you, Miss Stewart.Is there anything else I can do for you？B: Let me think. Oh, yes. There is, Carol.A: What is it, Miss Stewart？B: Could I have an extra bed in my room？ My sister is going to London on the fifth of July. She will come here on the fourth of July. That's tomorrow.We haven't seen each other for one year. I wonder if it is possible to extend an extra bed in my room tomorrow night so that we can have some privatetime together.A: Oh, sure. We will bring an extra bed as well as a set of guest supplies.B: Can you also bring me some apples and orange juice7 The fridge is almost empty. I have some friends over tonight. The table is rather small for entertaining friends. Could you change it for a larger one for me and bring some chairs over？A: Yes, of course, Miss Stewart. When would you like the bed to be settled？ And when would you like the table to be changed and chairs to be brought？B: I need the bed tomorrow night, so it should be settled at around 5 pm tomorrow. I need the table and chairs tonight, so it should be settled at around 4 pm today.A: Yes, Miss Stewart. What else can I do for you？B: Nothing, thank you, Carol.A: My pleasure, Miss Stewart.