包邮酒店房务英语1CD

parta front office department
module one making reservations
  dialogue 1 a phone call reservation
  dialogue 2 a group reservation
  dialogue 3 booking a suite
  dialogue 4 confirmation call
  policies and procedures of making reservations
  reading hotels and rooms division department (i)
module two checking in
  dialogue 1 filling in the registration card/form
  dialogue 2 group registration
  dialogue 3 checking in for walkin guests
  dialogue 4 guests who arrive late
  policies and procedures ofregistering guests with confirmed reservation
  reading hotels and rooms division department (ii)