包邮酒店管理英语听说教程-学生用书-(含光盘)

unit 1 room reservation
unit 2 concierge service
unit 3 floor attendance
unit 4 room service
unit 5 convention sales
unit 6 beauty saloon
unit 7 at the souvenir shop
unit 8 emergency
unit 9 banqueting service
unit 10 chef's assistant
unit 11 making travel preparations
unit 12 spa
unit 13 conference arrangement
unit 14 at a news conference
unit 15 dealing with complaints
unit 16 surfing the internet
unit 17 sense of service
unit 18 first aid
unit 19 job interview
unit 20 human resources
unit 21 orientation
unit 22 lost and found
unit 23 sales management
unit 24 sauna
总词汇表
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