包邮酒店英语实训教程

实训模块一 前厅服务front office
project 1 room reservation
project 2 checking in
project 3 bell service
project 4 information service
project 5 switchboard
project 6 foreign currency exchange
project 7 checking out
project 8 business center
实训模块二 客房服务housekeeping
project 1 cleaning service
project 2 laundry service
project 3 other services
实训模块三 餐饮服务food and beverages
project 1 table reservation
project 2 chinese food
project 3 western food
project 4 room service
project 5 beverage service
实训模块四 康乐服务recreation center
project l body building service
project 2 bath and saunat
project 3 beauty parlor
实训模块五 会展服务convention and exhibition
project 1 convention service
project 2 exhibition service
实训模块六处理投诉handling complaints
project handling complaints
参考答案 suggested answers
参考文献