国际商务礼仪入门

achievementsadvertisingaesthetics or appreciation of beautyagealcoholanimals, birds and petsappointmentsattitudesbody language and non-verbal communicationbribery and corruptionbusiness cardsbusiness correspondencebusiness entertainingbusiness ideology, management style and decision makingbusiness meetingscars and drivingcensorshipclass systems, caste and social structurecolour preferences and prejudicescomplimentsconversation and communicationcourtesyculturedress code and etiquetteeducationemail, netiquette and cyberspace behaviourergonomics and product designethnic stereotypingetiquette, customs and conventionsflowers and giving flowersfood, drink and eating lifestyleforms of address and use of titlesgesturesgiving and receiving giftsgreeting cardsgreeting, introductions, modes of address and leave-takinghours of workhuman physical differencesinformation, operating instructions and methods of useinterpreting and translatingintra-national and intra-regional differencesjokes and anecdoteslanguagelaws and legal systemsleisure and leisure aetivitieslinks and connectionslosing and saving facemale-female relationshipsmanners, conduct and behaviourmeasuring and managing timemusic and soundnamesnational and public holidays and festivalsnegotiating and bargainingnumbers, figures and countingperception of spacephotography, video and other forms of visual recordingspoliticsprotocol and conventions related to official occasionspunctuality, duration and terminating a business visitreligious beliefssense of humour, laughter and smilessense of timesexsigns, pictorial representations, emoticons and other symbolssmokingsocial contactsocial kissingstatus symbolstable etiquette and eatingtaboos, superstitions and non-religious beliefstelephoningthe family and the in-groupthe way of life, lifestyle or the quality of lifetipping and gratuitiestrade fairs and exhibitionstravellingunits of measureusing proverbsverbal and visual presentationsvisiting other countrieswomen in business and the professionssummaryabout the author