包邮现代酒店实用英语教程

chapter 1 front desk
unit 1 room reservations
unit 2 check-in
unit 3 bell service
unit 4 operator service
unit 5 foreign currency exchange
unit 6 handling problems and complaints
unit 7 check-out
chapter 2 food & beverage
unit 8 taking restaurant reservation & seating guests
unit 9 food & beverage service in western style
unit 10 food & beverage service in chinese style
unit 11 room service
unit 12 bar service
chapter 3 housekeeping
unit 13 regular services in guest rooms
unit 14 personalized housekeeping service
unit 15 dealing with special situations in guest rooms
unit 16 laundry service
chapter 4 other services
unit 17 business center
unit 18 mie service
unit 19 health and recreation service
unit 20 shopping center